Hyundai Motor India — Grievance for Non Production of Alcazar - 7 Seater, 1.5 Diesel, Prestige Model, Black Color

Address:

HMIL - RSA HYUNDAI, VADODARA, GUJARAT, INDIA

Dear Sir / Madam,

I have booked Alcazar - 7 Seater, 1.5 Diesel, Prestige Model, Black Color in July 2021 vide Booking ID: B[protected] from RSA Hyundai Dealer at Vadodara, Gujarat, INDIA.

Sir, After 39 to 42 days of Booking we are informed by the dealer that the company is not going to produce the model booked by us and so I have to go for a higher model and take my car if I want to get delivery faster or else it may take very long time as the company is not producing low models right now.

Kindly confirm us whether is this proper on the part of company not to produce a particular model and due to which we are forced to buy a model which is 1.9 lacs more costiler than the model booked.

I would request HMIL to either deliver me my vehicle which I have booked in this month before 20.09.2021 or GIFT me a Higher Model of Alcazar (1.5 Diesel, Platinum, Black Color) at company cost or dealer cost so that It can be an example for the Company and Dealer not to take booking of vehicles which they are not producing in coming months and the customer is not at trouble.

Due to this other option vehicles which were available to me at that time are also not available now. I think the company should compensate me by GIFTING me a higher model in price of model booked by me.

I hope I get my Vehicle which I have booked or the one which HMIL want to GIFT me.

Regards,
CA Mehul Talati - [protected]
Partner
Surti & Talati
Chartered Accountants
202, Harmony Complex, 28 Nutan Bharat Soc;
Alkapuri, Vadodara- 390007