Hyundai Motor India — harassment of customer for previous repair done under insurance cover

Address:	Ludhiana, Punjab
Website:	Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Team,
Gentle remainder…..
Still I am waiting for your positive replay but I think no one take the responsibility for this .

Thanks and Regards,
Manish Pharashi
[protected]

From: Manish Pharashi
Sent: 20 September 2018 16:39
To: 'Grover Bodyshop'
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; '[protected]@hyundai.com.'; [protected]@hyundai-europe.com; [protected]@hmausa.com; [protected]@hmil.net; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Team,

I am your valued customer, and as you do have faith I also have faith in you. And when customer like me come to your service centre, ask you for repair and when you provide forms and documents to the customer the customer doesn’t look much he only just sign the document. Then its upto you and your team how you mould the case to customer and the insurance company.

I am being a normal human being trusted you people and thought you provide me better services. Rather than providing the level of services now you are asking me an amount that you are not able to recover from insurance company. You better keep me well informed before taking my signature on any document.
Then it must be my responsibility to get the repair done at your place under warranty or should I keep it like that and drive my car.

Now I am not in a condition to pay you this amount. I am already fed up with the expenses on this vehicle.
You better release my car I don’t want to get any repair done.
I ll keep my vehicle standing at my home.

I will manage but really can’t pay you this figure.

Thanks and Regards,
Manish Pharashi
[protected]

From: Grover Bodyshop [mailto:bodyshop.[protected]@groverhyundai.com]
Sent: 19 September 2018 15:17
To: Manish Pharashi
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; '[protected]@hyundai.com.'; [protected]@hyundai-europe.com; [protected]@hmausa.com; [protected]@hmil.net; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Manish ji

As per trailing mail, Again We would like to inform you that your car repaired under insurance claim . We started the job after you submitted all documents and claim form. Where in the claim form you filled the cause and detail of loss. As per your Desire and explanation about loss, we put our faith and trust on you .

Due to that faith and trust we started work of your vehicle and we repaired bumper, Fender and Door because you filled all these loss in the claim form.
But surveyor and insurance company only approved fender because you misinterpreted the facts to us.

We again wish to request you that pending amount is Rs. 12444.00 as your liability. Kindly ensure your delivery of car after pay this amount .

We have been replaced battery of your car under warranty.

Waiting for your valuable action on the same.

Regards
Amritpal Singh
Astt. Bodyhop Manager
M;-[protected]
Grover Hyundai
Ludhiana

From: Manish Pharashi [mailto:manish.[protected]@fortishealthcare.com]
Sent: Wednesday, September 19, 2018 11:37 AM
To: Bodyshop Manager
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; [protected]@hyundai.com.; [protected]@hyundai-europe.com; [protected]@hmausa.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Reminder…
As per Telephonic discussion with you, Please make sure to take necessary step and communicate with your representative to resolve this issue on priority basis.

Thanks and Regards,
Manish Pharashi
[protected]

From: Manish Pharashi
Sent: 15 September 2018 13:58
To: 'Bodyshop Manager'
Cc: '[protected]@groverhyundai.com'; '[protected]@groverhyundai.com'; '[protected]@groverhyundai.com'; '[protected]@hmil.net'; '[protected]@hmil.net'; '[protected]@groverhyundai.com'; 'Kulwant Singh'; '[protected]@grovermotors.net'
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Team,

Thanks for bringing clarity to the said issue, but once again I would like to ask you that if claim was not settled then why and on what basis my car got repaired by you. And if there was any unsettled dues then how you released the car in Mar-18 without any clearance. This is not the way of creating credit bill for customers. In my knowledge the whole accidental claim was to be borne by the insurance company.

This can’t be the instance where insurance agent agreed to settle the repair to you only then you did the repair. There is no clause mentioned in the repair that if claim is not further settled then I have to bear the same. My Understanding and knowledge says that if there is any chance of disapproval from insurance you might not process the repair under Insurance. I was nowhere informed to pay anything except that amount INR 1000 which I paid for clearing claim processing fee DAP CAP.

I Did not take the liability of the same. This is as per drawbacks to your team and your process flow. Due to which you got this liability generated by mistakes of your employees.
Why you are harassing the customer for the same.

You are there to provide the services to your customers not to bother them for unsettled payments from your insurance agent.
Management should think and take necessary action for the same.

Regards
Manish Pharashi
[protected]

From: Bodyshop Manager [mailto:bodyshop.[protected]@groverhyundai.com]
Sent: 15 September 2018 11:28
To: Manish Pharashi
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Manish Ji

I wish to inform you that, as per trailing mail your car reported to our workshop on dated 19.03.2018 for accidental claim. We started job of your said car under insurance claim as per your request . Here I wish
to inform you that there Is misrepresentation of facts from your end on the subject material . So surveyor did not approve your loss as it was not justified as per his report. For this claim your final invoice amount is Rs. 16794 on dated 20.3.2018 . You have paid only Rs . 1000 against this invoice even there is a discount of rs.400. We received only Rs. 2950 from insurance company as you hide the truth in claim so surveyor did not justified your car claim. So balance amount of Rs. 12444 is your liability.

For the same we already provided you our account ledger copy and previous invoice on dated 13th sept’18. Same day you were agree to pay your balance but during delivery you step back from your words. I am trying to contact you from last two days but you did not receive the call.

Once again we would like to request you to pay your outstanding of Rs.12444 and take the delivery of your vehicle.

In case you have any query feel free to call me.

Regards
Amritpal Singh
Astt. Bodyhop Manager
M;-[protected]
Grover Hyundai
Ludhiana

From: Manish Pharashi [mailto:manish.[protected]@fortishealthcare.com]
Sent: Friday, September 14, 2018 5:15 PM
To: [protected]@groverhyundai.com; [protected]@groverhyundai.com
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net
Subject: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Both,

I have given you my Car No UK 07 BU 9518 for service repair at Grover Hyundai Ludhiana, however after giving my car some of your representatives (Mr. Pradeep Moudgil Service Head) are approaching me for some dues related to March-18 Amounting INR 12, 500/- which were never belongs to me, as Repair was done under Dap Cap Insurance Cover as Insurance Agent came and take pics made documentation in front of me. I believe there is some fraud kind of activities being taken place at your organization to cheat the customers by your Employees.

The Said Insurance Policy was also purchased from your Premises. Then there is no question o[censored]n Settlement to be taken place.

Now they are asking me to accept a credit bill (Fake) which is to be borne by the insurance company and based on which my car was repaired earlier dated 20-Mar-18 at your service centre.

There is no question of bearing any previous O/S Balance of Insurance Company being charged to Customer. Apart from that they are now giving me threat that they didn’t provide me the car by the time I didn’t settle the same

So, for Now Suggest me the next course of action for this problem being faced. Or tell me Should I sort out the matter legally.

Thanks and Regards,
Manish Pharashi
[protected]