Hyundai Motor India — highly disappointed with hyundai services

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Hi mr. Yk koo,

I am writing this email to you with regards to highly disappointing experience i am having with hyundai over a last couple of months.

I got my first car (Elite i20 magna model, petrol version) in may 2015 from hyundai dealer in gurgaon, haryana. I was really happy to have my first own car, and that to i20, one of the finest cars in market.

I would like to quote all the experiences i had with hyundai:

1. From the time i bought my car, i had some issue with driver seat. Almost 6 times i dropped my car to service station for the same issue but it never get resolved till date. Its being 3 years now, even i have stopped complaining about it assuming it can never be resolved.

2. Some part got ruptured, even i don't remember the name within a span of 6 months i took the car and i got it replaced so no noise should come while my car crosses any speed breaker. But that is a gain a small thing, its a machine this may happen.

3. I have given my car for servicing, and somebody from hyundai service center has stolen my key chain which i specially got from ladakh, but again i ignored it since small things can happen. But at least services should be good.

4.in nov'2016 i moved to jaipur from gurgaon, and experiences became even more worse. I have given my car for servicing, the guy who came to pick my car named some "sandeep"saved my number and started molesting me. Giving blank calls, talking rubbish to me and exploiting me. He used to call me at midnight, odd hours and forcing me to talk to him. Even i blocked him but he tried doing same through other numbers.
I expected support from hyundai that time, but the only answer i could get is mam we are also troubled because of him. Even he is haunting us that he will burn himself.
I had to take help of my legal department in my office and police to get rid of him. I was really scared as he knew my house, office, number. But no one from hyundai has taken the responsibility and felt sorry about it.
On top of it, my issue with car was not even taken care by them properly and on priority.

5. Barely 2 months were passed after that incident, driver gate door lock suddenly was not working properly. I took it immediately to workshop, they told me some controller is not working properly we need to change it. I said okay, let me know how much time it will take. They have mentioned we need to order it and will take 3-4 days.
I said okay, i have waited almost for 20 days for the same problem to get resolved, by that time my car part warranty got expired. On top of it i kept on calling and asking how much more time will this take. They were giving same replies, 2 days more, 3 days more. Almost for 20 days i used the other co-driver door to get inside the car, because driver side door was not opening from outside if car is locked.
Then i went to gurgaon for some training and get it replaced there. But still problem is there, sometimes back door does not get locked and works improperly.
I completely understand that car parts can be damaged, but at least timely service is your responsibility and correct service also.

6.in nov'2017 i moved to bangalore and took my car with me. After taking my car here, i gave it for servicing at trident hyundai. But i guess this service station is just for making money.
I got a call from them that some oil leakage is there is gear box, we need to change it. And charged some 13000 inr to me and 1 week before they charged 10000 inr for servicing which is okay.
I paid whatever amount they asked, and whatever they have suggested. Just after a week i was going with my family and suddenly gear have stopped working in the middle of the road. I was standing on the road and no gears were working, somehow i took the car to trident hyundai and questioned them what has happened last week only i got is repaired and paid so much for it.
Reply i got was, sorry mam, it was our fault some synchronization we have done wrongly, we will fix it and this will not happen.
I have moved to new city recently, hardly knowing someone in the city and i have to juggle with car issues every other day, that too after paying so much as demanded by hyundai.

7. After that my car ac have stopped cooling properly just after a week of ll that mess has happened. And as expected same reply, part needs to be replaced and i got it done and paid some 2000 inr for that.

8. This incident has happened just a day before on 31st may 2018, thursday. I was coming from bangalore airport to city and my car suddenly stopped taking pick up with no indications before.
I was standing on the road in sunlight, no body was topping by to help. I called hyundai rsa, which you should rename as "you pay and then we are there". I asked them to help me in towing the vehicle to nearest service station, he gave me the rate card if distance is up to 10 kms then pay 1700 inr i[censored]p to 25 kms then pay 2500 inr. They can only come and help if i will make the payment in advance. Otherwise they denied the service. Now if somebody is not using net banking then he should not get a car from hyundai as they can only help if you have net banking.
I somehow after juggling for 2 hours in sun got a help from nearest mechanic who told me some petrol supply is not there we need to change some pump. I said i will get any change form hyundai only.
Then i arranged help from a great guy of loading vehicle, he tied the rope to car and we drove some 20 kms like that till service station.
Car is still there in service station, as expected i got a call from them again telling some other part has stopped working in engine which is there for some air pressure release, i don't know what they were mentioning. How come is that possible i got it service 2 months before only. And every time when i am taking my car to them they say some part has stopped working. That too car is just 3 years old, and ran some 40000 kms. They are again asking 22000 inr to me. Looks money making is the only agenda and making fool of me as i am new to city, language barrier is there.

I sincerely request you to look into the matter, i was core fan of hyundai cars, but services they have provided to me and the kind of experience i had with them has shaken my faith and i will never recommend anyone to get it.
I am not going to pay any part change payment now. Better i should get it repaired outside and save my time and money.
But that would be great if you can look to what has happened.

Expecting a positive response with better solution to ongoing issues.

Best regards,
Dakshta jain
Vehicle no. Hr 26 cn 0934