Hyundai Motor India — HYUNDAI ACCENT CAR NOT HANDED BACK SINCE ONE MONTH & NO UPDATE GIVEN BY HYUNDAI & HYUNDAI DEALER

Address:

Jhajjar, Haryana

I met with an accident in Bahadurgarh on 3rd march night and my vehicle(dl 4cag 5280, accent) is lying at Drishti Hyundai since then. I have following complaints against the dealer workshop:- 1. My vehicle was not attended till 10th March wherein I met Mr NITIN to whom I have sent all mail & details with claim forms and he gave me a clumsy reason that cos of Holi service guys we were not able to lodge the claim and get your work started although I had sent all my documents on 4th and 5th March respectively(MAIL ATTACHED) 2. His Senior, Mr Saurabh Pathak (Body Shop Manager – [protected]) came into picture and took me to my vehicle(ON 10TH MARCH ITSELF) and assured me that vehicle will be handed over to me max within 10 days or max by 20th March. 3. Till date, after so many follow ups by myself and visits done by my friend (Mr anil Bhatti from Bahadurgarh), vehicle has not been repaired rather we are getting excuses that part is not there which is supposed to come from Hyundai. 4. To our surprise again, part has been ordered on 20th March only post our follow up again and till then technicians didn’t even opened or knew what needs to be done or what inventory does workshop have? 5. Its 31st March today, and still the part has not come and we are waiting any answers from body shop guys. PLS LET US KNOW WHEN WILL THE VEHICLE BE DELIVERED TO ME OR TRANSFER MY CAR TO DEEP HYUNDAI AT MUNDKA BODYSHOP IF DRISHTI HYUNDAI DOESNOT HAVE THE CAPABILITY TO REPAIR. I AM ALSO AFRAID REGARDING THE GENUINEITY OF PARTS AND OTHER ORIGINAL PARTS WHICH WERE THERE IN MY CAR. PLS CONTACT AMIT @[protected] OR EMAIL AT [protected]@gmail.com