Hyundai Motor India — I am complaining about my car

Address:

Mumbai City, Maharashtra, 400013

Dt: 29th MARCH, 2018
Dear Sir / Madam

Greetings, this is Ashok Chhetija. My family and I have been a loyal customers of your company since Hyundai first came to India. The reason I'm writing this letter to you is after a careful contemplation over the series of events that have unfolded over the past few months.
I purchased one of your cars (Hyundai Verna) in 2016. Unfortunately I have not been satisfied with the car at all. I have had to replace the brake pads in 14 months since the car was purchased and during that time the car was only used for my regular commute to and Iro to office. The car vibrates during the start of the ignition and when we switch off the engine i.e. during starting the car and switching off the car.
I had taken my car with a complaint of Brake Pads, Mr. Sachin from Modi Hyundai and the Manager out there presented an estimate. I spoke to them that still the Second service has not been done and the car was under warranty, but they refused and charged a bill which I am sending along with and once again in 5000 kms. Car’s Break Pads is giving a lot of noise and needs to be replaced. I am surprised at the quality of the car and quality of the spares of running Model. I would request you to look into this matter and guide me what to do? I have to pay again for this? I would like to bring it to the notice in Social Media as to the Standards and Mal practice done by one of the most Reputed Car Brand and its Dealer.
I always buy the cars from Modi Hyundai, but unregretfully I would like to bring to you notice that the quality of the cars and service standard has gone down drastically and now it is just a platform (Service Centre) of Billing and Making Money, For the time being it may seem very profitable but with no good service, people would consider Ten times before for buying a Hyundai Car as there is huge choice available.

Regards,
Ashok Chhetija