Hyundai Motor India — ignorance of the company

Address:

Pune, Maharashtra

Dear sir/mam,

I have baught creta 1.6 sx+ dual tone on 21st april 2018. I am physically handicaped person with locomotive disability.
Before booking the car, we had confirmed with sales executive regarding rto tax exemption of rs. 1, 55, 000/-. On that conditions i had booked hyundai creta car in kundan hyundai showroom. I had also submitted all disability related documents and driving fitness certificate issued by ‘ministry of health & family welfare’ for tax exemption purpose on the time of booking itself. But while making temperory registration of the vehicle in rto, showroom did a mistake and forgot to register it as a invalid carriage vehicle (Vehicle for disabled person). While going to register my vehicle, rto has denied to register it as invalid carriage saying that showroom had registered it as normal vehicle.
When i got back to the showroom for asking their mistake, they merely told that mistake was committed by their rto agent. They advised me to go to their rto agent (Its showroom’s responsibility to correct it, but they neglected.) i called their rto agent several times for 4 days but he didn’t respond. He responded once but very rudely like i did a crime by buying a hyundai car.
Then showroom advised me to go to the rto office and solve your issue with rto agent. I went there also and ‘request’ (Sorry ‘begging’) him to change the temperory registration details but their rto agent did not respond properly. I called back to the showroom regarding this poor service but showroom did not respond. I am still calling them 2-4 times but they are not responding.
1 month is over. Till now i am unable to register my vehicle due to negligence and worst service of the company.
Now i have to pay rs. 1, 55, 000/- rto tax + late registration fee due to worst service.
Maruti suzuki had all idea about registration of the vehicle but i committed a mistake by not buying brezza over creta.
As i am a physically handicapped person, i am also going to lodge a written complaint of the harassment to the ‘office of the chief commissioner for persons with disabilities’ under ministry of social justice & empowerment.

Thank you.

Regards,
Nikhil a. Dongare