[Resolved]  Hyundai Motor India — Issue with front windshield

Address:

Sonbhadra, Uttar Pradesh

Hi, I bought Grand i10 Magna(diesel) from Hans Hyundai Delhi on 31st March 2014. My car registration number is DL10CS 2543. I was very happy with the car performance until it faced the first rain of the season. I drove my car from Delhi to my native - Renukoot(Sonebhadra)-UP. Upon reaching Renukoot, it faced the first rain of the season. Due to the rain, the fog appeared on the front windshield. I did the normal procedure to try disperse the fog by directing the flow of the air on the windshield and switching on the AC. However the fog was still there. I tried to change the temperature of the AC(although I knew it wont help) but still failed to disperse the fog. This incident took place while I was driving in the night. Since I was driving in the hill and forest side, I didn't risked to stop my vehicle on the roadside. It took me more than 4 hours to drive 50 kms and reach my home. On the very next day I visited the authorized service center located in Murdhawa Renukoot. I told them about the issue and they tried to create a virtual rain atmosphere by pouring water on the windshield. I created the fog again on the windshield and they were also unable to disperse it. They agreed that the windshield is faulty and they will repair it. For that I need to submit my vehicle for at least 3 days. I couldn't submit my vehicle because I had to urgently travel to Varanasi on the very next day. I told them I will submit it once I return from Varanasi. Well upon going back to the service center, they told me this will be done since the problem was already rectified and promise to return my vehicle after 2 days. So I left my vehicle in the service center. Now again I had to esquire about the vehicle after 2 days and heard the most immature reply from the service guy. He told me that they are waiting for the actual rain to pour and they will test the problem in the rain. Then they will send a photograph to the Hyundai and upon their conformation, they will replace the windshield. So they cannot commit on when they will return my vehicle and also could not ensure me that the windshield will be changed. Can you please look into this matter urgently? You can reach me at aamir.[protected]@gmail.com. Also call me at +91-[protected].