Hyundai Motor India Limited — elite i20 : up 14 dn 4367

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.hyundai.com/in/en/Main/index.html

Hi,

I have bought the hyundai elite i20 asta 2018 vehicle number up 14 dn 4367 this year when it was launched from dream hyundai located at near sihani chungi, plot no.: - a3, meerut road, near sihani chungi
Ghaziabad, uttar pradesh -201003. I got my both the service done from them and had trust in them but all is lost now.

It met with an accident and i gave my car to the same dealership for insurance claim. While taking back the vehicle, i found a dent in running board right side, which was not there while i gave the vehicle to them. When i raised the issue to them, they completely ignored and did not accept the mistake. Due to which i have to reach out to area sales manager in delhi regional office. I explained him the entire situation and he had a word with the service manager at dream hyundai. After which i was assured that they will repair the vehicle. So, finally my running board was repaired.

Somehow, i met with an accident again within an span of 2-3 weeks, but due to the prior issue i gave my car to shine hyundai located at near silver city mall, lal kuan, ghaziabad, uttar pradesh 201010. Since, the back bumper was repaired last time as well and this time also bumper repaired was required. Since, there was no major damage insurance was approved for repair and not replace. Now, when this time when the bumper was removed, it had been very badly damaged from the inner side and the repair work was pathetic. Since, this was below part, it would have been never visible either by naked eyes, only way to see it would have been to look below by raising the car or removing the bumper.

I am sharing all the photos, along with this email for your reference. For now, i have asked shine hyundai to replace the bumper and i have to pay this amount unnecessarily. This is something, i would have never expected from a brand like hyundai. Earlier, i used to refer people buying cars to go for hyundai but with this experience, i will not refer any one in future. Also, this is my 2nd hyundai car, earlier i used to drive hyundai i10 but my further association with hyundai does not seems bright.

Another area is my one of the tyre have an manufacturing defect. Tyre is from mrf model name is ztvt. I have shown the issue to the shine dealer and they have told me they will get it replaced. My concern is am i safe? I don't know if other tyres will not have same issues. Somehow, i had to fill the air myself at the petrol pump and noticed the issue but not sure if i would be lucky enough next time. Can you guys assure me that i am safe and other tyres will encounter same issue?

I am not sure, if you guys can help me here or not but i wanted to share my experience about dream hyundai.

Thanks pawan
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