[Resolved]  Hyundai Motor India — misinformation and mental harrasment

Address:

Thane, Maharashtra

i booked hyjndai xcent car from shreenath hyundai thane by paying 10122 on july 2nd using credit card.prior to my booking sales rep informed to me i will get rear parking camera in my car ...while i went to the showroom to pay the bal they stated its notthe feature and i have to pay for the same .they also confirmed sknce its a new car rep was not aware of the same . i raised a complaint against the same on 28th aug howevr i am still following up . noone bothred to call me as per the timeline and i kept being told we are investigating .post this i went to the showroom and cant imagine the stress they could give both the managers krupa and her manager kept telling us they both are new to the showroom and they dont have authority howrver they have terminated the employee for giving us misinformation. we waited there for good 2 and half hours nd nothing happened . they suggested us to visit andheri showroom and meetmiss shabnam merchant, we askedvthem for her number and they provided us landline number whre we kept calling her and the receptionist kept stating she is in a meet ans finally stated she is on leave .i have been trying to get in touch with her since then andthereceptionist keep stating she is not there and today she finally transfeded my call to krupa... i have records of all the callss and emails sent ...please assist i dont know the sttus of my booking neither i am sure if they can give my refund back ... i am quite shocked that hyjndai showrooms dont know the escalatiom process neithr they are working on mycomplaints nor giving t gettme