Hyundai Motor India — MY CAR GOT FIRED

Address:

Ahmedabad, Gujarat

From. Mr. Ankit N. Dave Car No. : Gj – 01 RE 9079 MODEL : HUNDAI EXCENT YEAR OF PURCHASE : MAY 2014 DATE : 13/04/2015 TO, THE GENERAL MANAGER HUNDAI Subject : REPLACEMENT OF MY CAR Sir, This is to inform you about following serious faults of the car which I purchased from your co. That the car was purchased from your dealer concept Hundai at S. G. Highway Ahmedabad. That the car is until date maintained and serviced by your authorized service station till date. That the car was last serviced on 03/12/2014 receipt attached. With the above information available to you I present my case as follows, While returning from Shreenathji to Ahmedabad on 12/04/2015 at toll gate near Himmatnagar on Highway suddenly my car halted with a burning smell . We immediately got down of the car and waited in panic away from the car for some time. The bonnet got opened by its own and fumes of gases were coming out of the Engine. We immediately inform the toll free help line which duly responded. I have taken the photo graphs of the Charred Engine and I possess them with me in case if you need. The car has been taken by your service department for repairs. This is to me is a Horrifying & Life Threatening Experience having traumatized me and my family including my kids of 5 and 1 years respectively. As this car is less than 1 year old I am sure it is a great manufacturing defect which could Endanger me & my family’s life. It appears that and according to some information from persons of your service department you intension is to repair and replace the Burnt Out parts of my car which to me is a gross injustice. I cannot afford to have the same car which has a basic manufacturing defect and cannot board on a ticking time bomb endangering the life of me & my family and I refuse to accept the same car in any circumstances. I strongly demand a new car from your company of same make at earliest. I also strongly plead to compensate for the mental trauma, shock and torture I & my family have under gone yesterday. As I have no other spare car to commute for me & my family I request you to Immediately handover a new car to me and resolve this issue once and forever. I will accept nothing less than this. Failing the above requirement I will have no option but to file a criminal case for Endangering me & my family’s life against the responsible authorities of your co. and also file various other cases of deficiency in sales & services. Also I will hold your co. responsible for putting me under horrible experience giving me the trauma from which I am yet to come out. I am prepared to wait for inconvenience for three working days to allot me a new car failing which a F.I.R. will be lodged in a police station. Thanking you, Mr. Ankit N. Dave.