Hyundai Motor India — non delivery of creta after prior booking of 5 weeks

Address:

Chandigarh, Punjab, 160022

I Have booked 1.4 Diesel Base Model, White colour CREATA on 15 February, 2018 with BERKLEY HYUNDAI PLOT NO. 27, INDUSTRIAL AREA CHANDIGARH Vide CHEQUE Drawn on HDFC BANK for an amount Rs. 25, 000/- (Twenty Five Thousand Only) and the representative of the said Berkley Mr. Jasbir Singh and Baldeep Singh assured and guaranteed me that the CREATA will be delivered to me on and before 15.03.2018. as I was supposed to gift the said CREATA to my wife. On the Guaranteed confirmation of the mentioned representatives I paid them the advance of Rs 25, 000/- and booked the CREATA on 15.02.2018.
Now on 15 th March when I called for the delivery of the CREATA they told me it will be given in two three more days. From 15th to 19th March I called the representatives everyday but they did not pick my phone seeing my number. On 20th March I called the representative Jasbir Singh for my delivery of the CREATA he said that the CREATA was in transit but he assured to get it delivered tomorrow i.e 21st March from some other alternative dealer and asked me to keep my purchase amount ready. Today I took the payment of Rs. 10 lakhs to Berkley Chandigarh where I sat for two hours, met their General Manager Mr. Dildar Singh and Manager Ms. Meenal Mahajan, who said that they do not have any availability of the said 1.4 CRDI Model and that I have to wait until 5th April, 2018. I requested and explained them about the harassment and mental agony caused to me since last one week and that their representatives had confirmed me to give the delivery of the above mentioned CREATA but now when I have brought the amount and come for the delivery you all are cheating and harassing me . I fail to understand this cheating policy of the company as I feel that because of Navrataras my booked CREATA has been delivered to someone else on immediate payment basis, and even after 5 weeks of my prior booking I’m not getting the delivery of CREATA. I expect a strict action Against the Berkley people and give me immediate delivery of CREATA Diesel 1.4 crdi White Colour.

Note : All call recordings of the said Berkley Representatives are available with me in my mobile phone, where they have confirmed the delivery date.

A KAPOOR
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