Hyundai Motor India — poor car service quality

Address:

Bopal Ahmedabad, Ahmedabad, Gujarat

I have hyundai verna car gj01 rf 4179, i have put my car for service at shivalik hyundai bopal ahmedabad on 21 sep 2019. While taking back car i saw that all the glass of car from inside were not cleaned properly. When office staff called me for any problem i was facing, i complained for poor quality of cleaning from inside. The staff send me a voucher (No 5924) for washing/cleaning.

On 11 sep 2019, staff called me to bring car and i told that car be picked from my near by residence 13 sep 2019 and personally will take back on 14 sep 2019. When i reached at the service station, dealing executive mr akshay told that still it was not washed/cleaned. As my schedule was tight for which i kept the car for 24 hours, i annoyed for non completion of car and took it without cleaning, at home i cleaned my self.

On keeping car at service station two times (21/9/2019 and 13/10/2019) why the task was not completed by the responsible staff. I had wasted my time for two occasions and got result zero. My concern is who the responsible person, why feedback not taken by him and why he did not try to resolve the problem at a time when i was at service station. Even no one bothered to call me back. It was only highlighted the incident when customer care lady next day at 16.25 hours called me for feedback and i narrated the same. The lady immediately reported some one and mr jaimeen shah called me and asked to bring car again for resolving the issue. I want to ask you whether i have to waste my time for the fault of others for three times.
Thanks
Bhagvat singh rao
[protected]
Bsr. [protected]@gmail.com