Hyundai Motor India — poor service and inflated repair cost of hyundai

Address:

West Champaran, Bihar, 845438

Dear hyundai,

I am hereby attaching the photographs of the condition of my car and the estimate provided for the repair of my car. As mentioned in the trailing mail my hyundai grand i10 having registration no. Br22v8745 is due for repair since so many days and now finally after 25 days i have got an estimate of the repair bill. The estimates provided for repair is outrageous and highly inflated. For instance the painting charges alone is 48, 000 when only a small portion of the car is damaged whereas the painting charges for the entire car was quoted as rs.60, 000 by the workshop. The engine is not damaged and only front portion of the car is damaged still the estimate for repair charges are rs.3, 32, 216.

The insurance for the vehicle was provided by the dealer without giving any details about the policy. Even at the time of renewal of insurance policy i received a call on the very last day and i had to pay the charges on the same day else the policy will lapse. As a result i renewed the old policy. Now i am being told that only some part of the claim will be covered by insurance and i have to pay approximately rs.1, 00, 000. If this is the case what is the point of having insurance. I am being told by the service station staff that i should have gone for other insurance so that i would have to pay rs 10, 000. How could i choose the insurance policy when i was not even given any option for that. Now the workshop staff at ashiana hyundai are threatening me by telling that i have give my consent within 2 days or they will charge me rs. 250 per day as parking charges extra.

This kind of treatment is not acceptable at all. I feel totally cheated by hyundai. You guys have not been able to provide any kind of service.

Looking forward to any kind of help and assistance.