[Resolved]  Hyundai Motor India — Prolonged problem after repeated visits to Panna Hundai, Agartala, Tripura

Address:

West Tripura, Tripura

Respected Sir, On 14/04/2012, our family, in the name of my father Shri Nirmal Bardhan Roy, purchased a EON Magna +, presently bearing registration no TR 01 AE 0725. It is worth to mention here that since 1999 we had been maintaining Maruti manufactured vehicles & being heard of your after Sales service from advocate Samrat Kar Bhowmik opted to change to Hundai. That, it was all good till the 17000 km run. After that the front wheels had some noise, when brakes were given & the matter was brought to the notice of service providers at Panna Hundai on 10/04/2014 during 3rd servicing at run 18400k.m. They said to have rectified the errors but I found the problem persisting.So on 8/05/2014, again had to visit the service centre & they said change of some parts like brake shoes were essential &the job was done. But the problem persisted & I telephonically informed them of the fact & was communicated that there was no Pin or like wise in their stock & intimation will be provided as soon as stock arrived. I was compelled to run the vehicle with the noise persisting. That on 13/08/2014, I again went to Panna Hundai for sercvicing on 5000 km run & this time the lady in the reception appointed some senior mechanic to rectify the defect. The problem was eradicated for almost 7 days of time but since then it was back to square. As such I am compelled to lodge this complain as such is not even in my dreams of a company like yours. Besides, the noise of the wheels for the prolonged period is also putting the repute questionable. Hope to get response & remedy. SAUVIK, Inspector L/M, Bisalgarh Tripura, [protected] sauvik.[protected]@gmail.com