Hyundai Motor India — regarding claim no -541805 corrections and grievance redressal

Sunisharma

from Panipat, Haryana

Address:	Panipat, Haryana, 132103
Website:	[email protected]

Dear sir,

This to notify you that my claim no 541805 in which Mr. Munish sent me, keeping you in CC; an attached official clarification request letter from Sbi general insurance had my policy no incorrect.
Please find the letter attached with this mail.
The mentioned Policy no in the letter was:- 7767910
The correct policy no of my vehicle no:- HR06AN2143 is :- HSB/00143240

The mentioned incorrect mobile no:- [protected]
The correct mobile number I hold is: [protected]

I have already explained my accident to the surveyor.

I also wanted to notify you that I am deeply hurt and depressed with the accident and the post claim handling by your insurance surveyor. I never expected such uncooperative, blunt and harsh response form an official of such a reputed company like yours.

I registered my claim on 26th july 2018 at 3 PM, with file being completed by my explanation and clarifications. The surveyor still didn't agreed to give me total claim, stating his psudotechnical understandings of an accident. And assured me to take rest body part claim after 1 month.
"Why should I run for a service which your company promised and your agent vexes and asks me to claim the rest part insurance on next month."
I want the claim to be addressed in 1 go, for I have already lost a lot of time and energy in handling this hassle so far.

The claim proceedings by your agency is slow inspite of my written and clarification on mail.
I found my issue not being addressed by the surveyor and called to the customer helpline, and they again connected me with the surveyor, where the matter worsened.
I cannot take my car for it is left as-is at my home for it is left unrepaired thanks to the crawling proceedings and Mr Munish told me that any thing further changed the situation of my car would jeopardize the total claim proceedings.

I cannot take my car anywhere, I have a sick father and a joint large family to take care after, my personal health is also under treatment from a near by distt hospital. I am facing a lot of hardships by keeping my car idle at my home.This is causing me lot of mental and capital harassment in this rainy season.

Regards,
Sunil Sharma,
Mobile No:- [protected]
my I10 grand car, no: HR06AN2143
Policy no:- HSB/00143240
Car run distance: 11000 Km
Purchase Date:- 21/11/2017 (form: Sawan Motors, Panipat)

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Jul 30, 2018

Updated by Sunisharma Re: Regarding Claim no -541805 corrections and grievance redressal
This is to convey to you that despite full claim reimbursement being agreed by Mr. Munish he's not agreeing to give claim for side arm, and I have already showed the spot, conveyed my consern repeatedly on phone and on mail also still Mr. Munish remains ambighous, unclear, unprofessional and has finally said will not give claim for the side arm.
He remained as rude as ever and even didn't listend to me and disconnected the line by just declaring his decision. He's even mailed me the assessment sheet which lacks claim for The Left hand running board, and the right arm, which he previously agreed to give claim for.
Sir, I find my self totally drained and rejected, by service of your officials.
Please help solve this issue.

Regards,
Sunil sharma

Jul 30, 2018

Updated by Sunisharma Regarding Claim no -541805 corrections and grievance redressal
Dear Mr. vikas,

Mr. Munish just called me ;
I have to bring the car by Monday, and he's also clarified the assessment,
Thanks for the quick response.

Jul 30, 2018

Updated by Sunisharma I brought my car to the workshop there, mr munish sent the assessment sheet after I reached the service center, . The assessment sheet was totally away from our agreement.This is a total unprofessional thing which not only wasted our time but also demeans ur image in my view.
Regards
Sunil Sharma