Hyundai Motor India — Regarding Manufacturing Defect in Hyundai Car (UK17A7776)

Address:

Goyal Paints, Sadar Bazaar, Muzafffarnagar. UP.

Hi Shree Sanmati Hyundai,

Thanks for responding back..!

This is in continuation of complaint No. 1-[protected] dated 7th Feb 2021. regarding our Hyundai Car Grand i10 (Reg No UK17A7776).

We wish to let you know again and clarify on your response that we are not satisfied with the quality of service and response provided by you.

Please do refer below points w.r.t. our complain:
1. Car is not having physical damage
2. Car just ran 50K kms
3. There is a manufacturing defect in engine confirmed by your team which is also there in even in 2018 models
4. We gave this car to your team to investigate the issue in car but when we got this in return this car was having huge issues which was not there earlier
5. We are using Hyundai car from you approximate since year 2008 considering reliable vehicle
6. Even after service from your firm, car is in poor condition
7. Car is not giving any faulty smoke, no mobile oil issue, no overhauling of engine, then what sort of engine problem is there which is still not clarified by you team since last one week
8. Last service was done on 16th Sep 2020 and after that car just ran 1500 KMs with no damage to anything
9. Car was sent for initial checkup to you but in return when we received it, it was not in proper condition and was making too much sound. Here it was confirmed by your team that its a manufacturing defect.
10. We have small kids in family and if we are out of station for some trip, tell us, if this car stops on the road with engine issue then who is responsible for such a pathetic inconvenience on road with family including kids.

Note: There is no question of 'Out of Warranty' which you have mentioned in your response letter as there is manufacturing defect and no damage.

We are bound to take necessary legal actions considering that if there is manufacturing defect in car which is confirmed by your team, then why we are not getting proper service and replacement.

Please initiate car replacement and call it back due to manufacturing defect.

We will share this feedback to social media, govt site and to our known network with entire artifacts.
We also will make sure that Hyundai will bear with this feedback and unprofessionalism to be circulated everywhere so that people will think a lot before registering Hyundai vehicles.

Regards,
Piyush Goyal
Phone: [protected]
Piyush.[protected]@rediffmail.com