Hyundai Motor India — Repair work of my sonata car by modi hyundai at vidya vihar, mumbai

Address:

Mumbai City, Maharashtra, 400055

This is to inform you that few days back I had given my sonata car to Modi Hyundai service centre for repair work. It is to be note that my car is under warranty.

I have been facing grave issue due to unavailability of the car spare parts with Modi Hyundai ever since I approached them. It takes a minimum of 1 week to 10 days from the time they order for it .

This time when I took the car for ignition issue and also there were issues with the cooling and warming temperatures for all four seats. As usual they told me that they will be ordering the parts and it will take longer time since it is a rare car. Just because the car has been discontinued as a customer I could do nothing but wait. After having waited for more than a week they informed me that the required parts have been ordered and it will available in a day or two. I also received a call stating that these works cannot be covered under warranty.

The justification they have given for the same is that somebody has tried to repair the car. I tried to explained to them that during a long journey my car broke down in a remote location where I and my family remain stranded on with no help and knowing that there is no way this car problem could be sorted by an authorised centre on an immediate basis due to inaccessibility of a nearby service centre and onavailability of the spare part on an immediate basis. I took local help just to get the car back in motion so that I reach back to the city safely and give the car for repair.

I have a question to Hyundai company. If in a normal scenario a reputed Hyundai service centre such as Modi Hyundai, located within the heart of Mumbai is unable provide spare parts for more than 10 days. The same people are advising me that I should have waited for them in that remote location help arrives from Hyundai.

Is this justified, can I take risk on my family and continue to be stranded on the road for hours.

What am I supposed to do in such situation ?. Now the officials of Modi Hyundai service centre have refused to repair and are demanding for money to get it repaired, where should I go for help? What wrong have I done that I been asked to pay when my car is in warranty period.

It is a technique to harrass me just because I am holding a car which has been discontinued.

Can I expect help here form Hyundai officials to look into the matter with utmost priority.

Looking forward to hear from you.

Thanks

Royce