Hyundai Motor India — Safdarjang hyundai delhi ncr region agent and hdfc insurance surveyor both mutually has not approved my zero depth insurance claim for t

Address:	122001
Website:	safdarjung.hyundaimotor.in

I had submitted my vehicle for insurance claim on 03-may-2016 morning 10a. M.In hyundai (Address : 255 udyog vihar, phase-iv, shyam chowk, nh-8, gurugram gurugram haryana, india pin – 122001, state : haryana, city : gurugram, pin code : 122001, make : hyundai, type : private).

From hyundai it was mr. Mukesh singh who had created the repair order.
There was no survey got done till 2 days and on third day 05-may-2016 mr. Mukesh had called me and updated that survey got done today but the surveyor mr. Rohit sharma (Hdfc ergo surveyor) had approved only half insurance claim and asked me to have a discussion with rohit sharma to get it approved. When i called to mr. Rohit sharma, i had asked him the reason of not approving the full claim while my motor insurance policy is a zero depth policy and requested him to approve the same on which he commented that's it's irda rules that we can't approve your full insurance claim doesn't matter whether your policy is zero depth policy or not.

Then i called to mr. Mukesh singh (Hyundai) and updated him the same and conveyed him that i am going to do the complaint against mr. Rohit sharma, upon which he asked me to call rohit sharma once again and ask him to approve the same in second claim. When i called mr. Rohit sharma again, he said he will check with his manager and will update me by end of the day. When mr. Rohit sharma had not called me till 06pm, i tried to call him but he was keep cancelling my call and same behaviour of mr. Mukesh singh. Next day friday morning 06-may-2016 mr. Rohit sharma had called me and told me that his manager had told him that they will approved the remaining insurance claim in next accidental claim.

As per the facts and conversation, it's completely clear that mr. Mukesh singh and the surveyor mr. Rohit sharma both were involved in not approving my complete claim for their benefit. As every time mr. Rohit sharma was repeating the same words of mr. Mukesh singh so it's 100% sure that for their benefit, they don't want me to know that full claim has been approved but due to raising my concern with managing director looks like mr. Rohit sharma had changed the document and not approved my full claim. Might be possible he had already approved but they are not sharing any document with me to reveal the secret. That shows, there is some benefit included between hyundai and hdfc ergo to earn money and lets suffer the customer.

Then i raised the concern with hdfc senior management interaction id md[protected]rm, md and hdfc ergo grievance cell in 05-may-2016 night whose service id=[protected] and as per their update they asked me the time till 2 working days to get the second survey done.

I had visited at safdarganj hyundai, gurgaon, haryana office on sunday 08-may-2016 to get further update but i have found bad and rude behaviour of mr. Mukesh singh after raising the complaint with hdfc ergo. Which co-relates that there was some benefit of mr. Mukesh singh before my complaint which he loss and due to which he shown his rude and bad behaviour towards me rather than helping me with proper update.

Two working days got completed but neither hdfc nor hdfc ergo had come up with any resolution, even they neither completed the survey as they promised on friday 06-may-2016 morning nor updated me with any further updates. I am suffering financially as i am paying daily 1000rs. As conveyance charges to commute till my office due to no vehicle.