Hyundai Motor India — Service

Address:

171001

I am an owner of Hyundai Elite i20 Asta petrol for which Reg. No. Is HP-62C-0880 AND VIN IS MALBM51BLFM071844. This is a formal complaint against Tapan Hyundai Shoghi, Shimla. It’s been my third time that I went there. 1st time I went there to take delivery of my new car and that too was a very pathetic experience. As person called me that my car is ready for delivery and I should reach there after 1 hour. I reached there no one approached me, then I asked one lady that I am here to take my car’s delivery and then I was amazed to know that no one in the staff knows that someone from their office called me regarding new car’s delivery and no documents were ready at that time. It took them hours to get my car ready and documents ready for delivery. Second time was the time of 1st service that was done on 05/04/2015 @ 1800 kms. A prior appointment was booked before taking my car there. Appointment was for 9:30 am and till 10:10 am no one attended me as there was no available person sitting at the reception, and those who were available were also busy attending their personal calls along with CRM completing her body’s vitamin D’s deficiency standing out in the sun. After that service work was carried out but the problems I told them were not rectified. Washing was not done properly as well as the interior polishing. Third time was on 03/01/2016 to get some problems fixed which were not fixed in the 1st service. Again prior appointment was taken for 10:00 in the morning but the same thing happened. No one attended till 10:20 am and same picture was there, empty reception, empty CRM’s room, three staff people were sitting in the last left corner room. One guy came out saw me standing at the reception but didn’t ask anything and passed by me. He went out, took out his phone and started chit chatting and laughing on the phone. Then one tea service lady came, the same guy took the cup of a tea, started sipping and did not attended me. Then I called on the number from where I booked the appointment and then someone came and attended me. At this time of visit as well my car’s problem was not rectified instead of that I received an answer that these problems cannot be rectified and if I want I can see the new Hyundai Creta with the same problem like my car. It’s really shocking to hear that from company’s mechanic that Hyundai is manufacturing faulty cars. It was my worst ever decision to buy a Hyundai car as I was a very loyal customer of Skoda. Just to get a small hatchback I purchased Elite i20 Asta and now I regret after getting the worst service ever and thanks to the mechanics telling the truth that company manufactures faulty cars and those faults which cannot be rectified. ABHOEY GUPTA [protected]