Hyundai Motor India — service car 4th service

Address:

15/10 mukund chs gavanpada mulund east, 400081

To
Owner modi hyundai

what kind of customer service do you people give
i have purchased a creta top model 30 july 2017.till now services were going ok
I dont mind paying the charges but atleast you should inform the customer in advance before taking the car

suddenly i received a call two weeks back from your backend . that my servicing of my car was pending.i was busy for a week, so asked to pick up the car next week.

i was not informed which is this service number, you just take away the car and then call me and tell that what all is free and what all charges you will be taking.a car owner is supposed to take decision on phone regarding his car, he is forced to say yess for over priced services as it is from the company.
after they took my car on 23.5.2019 morning 8 am, the person(IRFAN [protected] ) calls me form modi hyundai and tells me that my service was to happen on july 2019 and not today.i said you should have told me before, then he told i have to pay extra charges of rs 4700 which was not informed before taking my car out
why modi hyundai thane doesnt have any kind of customer responsibility ???
how you people dont know when is the car service due.and why do you inform the customer wrongly
the fuel charges from my home to your showrrom i have to bear unnecessary
what kind of serivces i expect from a professional car dealer.
you ideally should have not called me before july 2019
your customer services head (SONALI [protected] )was also not giving satisfying reply.when i asked her to escalate the matter she avoided that she is the senior most in modi hyundai.

do you think leaving my early morning work aside and then deal with all this stuff
i have all the call recordings and sms chat with your executive which i can share when necessary

very bad on your part to trouble the customer so much and repeatedly ask him to shell out more money before that actual servicing date and to give so much mental pressure and tension to the car owner .

i expect immediate reply and prompt action and a call from owner of modi hyundai .I have already raised this issue on all social media platforms, and will discourage car buyers from buying from you for this pathetic service even after paying so much money