Hyundai Motor India — severe harassment by the service manager, mr. yogesh lama at durga hyundai

Address:

Cooch Behar, West Bengal, 736101

As my remote key case was damaged (Read 'shell') i ordered for one new key shell of my i 20 car from amazon.in and i received the same day before yesterday (11.6.2018). It may be noted that my remote was working as usual. My son who is a b. E.in mech. Engg. Changed the key shell yesterday night.

Today, in the morning, when i attempted to start my car with the remote key i experienced that though remote function was going on normally (Opening and locking of doors), the engine of the car was not functioning properly.. Several attempts yielded nothing. Then i used my another key of the car and the engine started normally and i drove to the durga hyundai, coochbehar (Where from i purchased my car in 2013) for informing and solution of the problem. The receptionist (Lady) informed one mechanic and i handed over the key to him and he brought the car in the service zone. Later the mechanic told me to bring the old key shell for making the remote key functioning properly.
Accordingly in the afternoon at around (5.50pm) i called mr. Yogesh lama (Service manager) if i would go there for making my remote key functional. Astonishingly, he raised the issue why i have not told him about the damage of key case and why i haven't purchased the key shell from the showroom. He straight way told me it will not be done as the keycase was not purchased from the service centre. I was unable to make him understand what actually happened and immediately i reached the showroom and handed over the remote key (Which was having the new key shell) and my old key shell and requested him to make the remote key functional. Then as per his order one mechanic opened the remote key and the old key shell.
Unfortunately thereafter he was not eager to do anything to make my remote key functional. He refused to do it and told me he would do it if it were ordered and purchased from his service centre. He also raised some obscure points like, it has some security reasons; i cannot purchase it from outside; the whole key is to be purchased not the shell alone; why i have purchased and changed the new memory card of the new key (What i failed to understand) and why i haven't told him only about my problem in the morning and he will not do the job. I narrated him the details about the problem that i have procured only the key shell and my old key and memory card, battery etc. Of the remote key have been shifted into the new shell only. I appealed him to understand the matter and requested him a no. Of times to make the remote key functional. He refused it and denied to any favour.

Being highly aggrieved and severely shocked at the harassment caused by the service manager, i requested him to return back my remote key and the old key shell in the same condition that i handed over to him and told him that this kind of misbehaviour and harassment from the service centre was the first of its kind during my last five years and i would brought the matter before the hyundai company and durga hyundai owner. Then one mechanic took my remote and used the same and made the same functional. I am thankful to him. I returned home with sadness and a kind of grievance and decided to bring it to the notice of the appropriate authority.