Hyundai Motor India — showroom dealer have been cheated regarding invoice and insurance

Address:

50081

I purchased my car on DEC'2017 and i have been paid 9, 00, 000 change on (on road price) but invoice i received from showroom is 7, 58, 000, so for the same i have raised concern why you have been provided full discount on ex-showroom price and again you provided insurance in offer insurance amount (19000), for the same they had provided below breakup where there is no clarity at all and again called to the respective manager and asked clarification, for that he told that something went wrong and mistake happened from our please excuse for that .
for the inconvenience which caused for you we are compensating as that we will provide three years of water wash, waxing and polish as free and please leave this issue.So for the time i think k i can be calm so i kept silent.

But unfortunately my car was flooded in the month of MAY'18 and i taken to to service center and service center team informed to insurance person .Insurance person cam and informed that your insurance is claimed in offer so your car engine is not getting claimed under insurance policy which you taken now.So i immediately reached concern sales team where i purchased car, i questioned why you people didn't informed about insurance policy? for that they answered we will never explain about any insurance to any customer don't ask anything about insurance.

So i dropped mail to concern teams regarding payment clarification and issue related to insurance and invoice, i didn't received any replay from any team or any concern person and i personally reached to Mettuguda showroom and with help of CRM i met GM(Sales) and explained my issue, he told that i will check and get back to you .After two day s i got call from CRM stating something went wrong with your file and mistake have been done form Saboo end for that we are returning of amount 15000 for the mistake what is happened.And i reached Mettuguda showroom today and discussed with GM and he simply saying whatever happened is happened forget it and sorry for mistake and inconvenience happened and excuse us.