Hyundai Motor India — steering locks while driving.

Address:

Kondhwa, 411048

Sir,

I have purchased Hyundai Creta in Jan 2016 from your showroom in Pune. (MH 12 MR7555)

FIRST INCIDENT OF STEERING LOCKS WHILE DRIVING OF HYUNDAI CRETA.

After a year in march 2017, When I was driving for my office, in Konkan area in Maharashtra. I realised that the front tyre of creta might burst or air suddenly de-aired, i lost control as steering was not responding and creta automatically turned in 180 degrees and i with vehicle fallen in a big side gutter of road. suddenly air baloons openened and didn't get any injury.

I was in impression that the front tires definately burst. but when a vehicle towed and brought over the road from deep gutter, then I checked the front tyres, they were intact. At that time I was wondered that if the tyres were OK, then how steering turned automatically. I even not thought that steering might be locked.

then I took the creta to Kothari Hyundai service station in Pune, Discribed them the incident. and after a three and half month I got the vehicle repaired. At time it was told to me by hyundai team that everything has been checked, all necessary parts replaced and nothing to worry.

SECOND INCIDENT OF STEERING LOCKS WHILE DRIVING OF HYUNDAI CRETA.

After a 2/3 months I was driving in Pune city at 30/40 Kmph, then I suddenly realised that steering wheel locked, i frightend and slow down the speed and immediatly called to the person of hyundai kothari service. He told me to off the ignition and again start the vehicle and come immediatly to hyundai kothari service. I took the vehicle to service centre, and told them the incident.

after 10/12 days, they handover the creta to me, telling that the steering column assembly has been changed and nothing to worry. the steering will not lock again.

THIRD INCIDENT OF STEERING LOCKS WHILE DRIVING OF HYUNDAI CRETA.

Now on 3rd march 2019, when i was driving in pune city at 30/40 Kmph, same problem happened while all my family were in the vehicle. I immediatlly contacted the Hyundai kothari. They told me to take vehicle at their service centre. I off the ignition, and restarted vehicle again, then the steering was quit normal. On 4th march, I drive the vehicle to service centre and told them to look into the matter. and i also told them that I am not going to take vehicle back without written assurance by Hundai that steering wheel will not be locked in future.

as on today more than 15 days passed, i called them frequently and visited the service centre 2/3 times, they are saying that they has sent the email of my vehicle problem to Hyundai, but reply is still

not received from Hyundai.

So, Please look into this matter seriously. As This problem could result in serious accident and my and family members life could be loss.

Thanks,

please reply to this email

[protected]@gmail.com

Mubin Pathan H/O Dr. Safiya Pathan,

B11/908, Bramha Avenue,

Kondhwa Kh, Pune 411048

Mobile-[protected]