Hyundai Motor India — Subject: Grievance against hyundai dealer

Address:

K JAGADEESAN, ANITHA BHAVAN, MENILAM,THIRUVALLAM P O,THIRUVANANTHAPURAM KERALA 695027

Sir,
I booked a Grand i10 Neos Sports car on 30/09/2020 from Pothens Hyundai, Pothens Motors(P) Ltd, Thiruvananthapuram, Kerala. At the time of booking they offered me seat covers, neck rest and door visors.Booking receipt number is 018380. I exchanged my maruti alto car for Rs110000/-. In the first week of October I received continuous calls from Pothen Hundai saying that "the car is ready for delivery and please pay the balance amount for the new car". I paid the balance amount on 12/10/2020 through Bank of India Thiruvallam branch as I have financed the amount from the bank. After receiving the amount the Pothen Hyundai executive Sri Vishnu and Smt Sajitha said the vehicle had not arrived yet. They told me the vehicle will be arriving next week only. But the vehicle arrived only on 19/10/2020. They informed me the vehicle is ready for delivery. I decided to receive it on 26/10/2020 because astrologically that is a good day for me. On 26 oct 2020 the company said they didn't get the temporary permit. So I couldn't receive the vehicle on that day. Then I received the vehicle on 29/10/2020 after getting TP. The company didn't give the offered items that they offered at the time of booking. Then the company executive said that the vehicle price is raised at the time of delivery so they cannot give the offered articles. He said I have to pay an additional amount for the offer. The executive Sri Vishnu received Rs 3000/- extra from me after the delivery of the vehicle as service charge.
The grant i10 neos sports model is a very good car to own. The features of the car are very attractive too. My friends asked me about the car and dealer. I can't say anything because I was cheated by the dealer.
I look forward to settling this matter amicably. If however, the matter is not satisfactorily resolved within two weeks I will consider taking further action to resolve the matter either through consumer court or through civil court and I may be compelled to share my bitter experience with social media platforms as well. So I am eagerly waiting for a favourable resolution from your side. My vehicle details are annexed below,

Regi No ; KL 01 CQ 3559
Engine No;G4LALM727362
Chasis No;MALB351CLLM107140.

My phone no;[protected]
E-mail: [protected]@gmail.com