Hyundai Motor India — tax invoice

Address:

411037

Details of purchase:

1. Car model : creta, 1.6 sx + petrol
2. Registration no. Mh 12 ph 1415
3. Buyer name : rajendra krishna chavan (Father)
4. Name of dealer : ishanya motors llp
5. Location: ambegaon, katraj bypass road, pune 411046

Issue:

1. We have not received complete tax invoice against the made purchase for the product as cited above, nor we have received the difference in amount of rs 92000/- yet from the dealer.

I shall describe the event in detail

Phase 1 - refer part 1 attachment as attached in the mail.

1. As per our inquiry we received a quote for creta (Sx +) 1.6 petrol amounting to rs. 1426286/- upon which a discount was offered and we paid an amount of rs 13.65 lakh as per the provided quote and subsequent discussion with the dealer dated 30.06.2107.
2. As per the t&c set out in the quote it is clearly mentioned that, (Refer point 2) prices mentioned in the quote is tentative and are subjected to change and shall be applicable at the time of delivery.
3. Refer (Point 5), in which it is mentioned that, registration charges are inclusive of all charges including depo charges.
4. Refer (Point 7), it is mentioned that vehicle shall be delivered after receiving complete payment from the customer.

Phase 2 : refer part 2 attachment as attached in the mail.

1. At the time of delivery dated 14.07.2107 we received a tax invoice dated : 12.07.2107, a debit note dated 30.06.2017 along with insurance & rto registration fee receipt whose total amount is accounted as 12.82 lakh.
2. After cross verifying the documents it was observed that rto registration fees mentioned in the debit note and in actual receipt received from rto is not matching and same was informed to the dealer to make corrections.
3. It is very much clear that we paid rs 13, 65 lakh and received tax invoice for rs. 12.73 lakh a total deficit in tax invoice for rs 92000/-
4. The issue was highlighted to the dealer and they assured to revert with complete tax invoice in couple of days claiming that road tax amount has been reformed.

Phase 3 : refer part 3 attachment as attached in the mail.

1. After continuous follow ups with the dealer they reverted back with some document (Journal voucher) adjusting the deficit amount of rs. 92050/- against handling rs. 78010 and output cgst & sgst as rs. 14042/-
2. To recall, as per the quote provided to us:
2.1 no handling charges are mentioned in it, even though the dealer is imparting extra burden of handling charges.
2.2 no extra charges are applicable towards depo or any other service as per the t&c mentioned in the quote which is again an extra cost to us.
3. Journal vouchers are made as a support document for adjusting entries in a firm, it is not related to sales or purchase. They are called as correction or adjusting entries which is nowhere related to the customer, it is solely an firms's internal document.
4. After detailed discussion with the dealer on this matter, they agreed to provide us a tax invoice for the balance amount of rs. 92000/-

Phase 4 : refer part 4 attachment as attached in the mail.

1. Again after continuous chasing, the dealer provided us a document called retail invoice dated 31.07.2017 via watsapp in which if you could see that the cost of the product in the tax invoice provided earlier and in retail invoice is not matching.
2. More over again the customer has nothing to do with the retail invoice, it does not makes any sense.
3. A registered dealer has to provide only tax invoice, nothing to do with retail invoice.
4. Please go through the format of retail invoice provided by the dealer, it merely seems to be an undertaking.
5. A retail invoice is an invoice issued by the seller to the buyer for the amount due against the goods sold to him, on the other hand we have already made the entire payment dated 30.06.2017. How can the dealer ask for payment after a month's time?
6. Objective of retail invoice comes into picture when seller is requesting for payment from customer.
7. Dealer is sending this retail invoice on 31.07.17 over watsapp application and the date mentioned in the retail invoice is 30.06.2017. How could they generate back dated document and fool around customer?
8. I disagree with the retail invoice provided by the dealer.

Conclusion

1. We are really annoyed with such an attitude of the dealer.
2. Dealer is generating documents just for the sake of tallying the amount and is not focusing on the t&cs.
3. We cannot keep playing any more as the product is financed and each single penny bears its cost.
4. The entire game seems unfair and trying to fool us around.
5. Dealer is killing our time for no reason and swarming our money.
6. Need clarity on the matter and need your help in refunding the excess amount paid to the dealer.

Anticipating your tenacity to resolve the issue and refund my money back.