Hyundai Motor India — The agony of choosing Hyundai

Address:

New Delhi, Delhi, 110077

Hi,

I believe the decision of buying a Hyundai has been the worst one.

Car : Hyundai Creta
Reg No. : HR24W 4455

I met with an accident near Najafgarh Haryana Border on 4-May-2017 in the morning and the car was towed to Deep Hyundai Nangli on same date. Today on 27-May we received a curtain raiser when on asked to pickup our repaired car we receive the shocks which were unheard in today’s competitive times. Attached are the pictures for your review.

1. The hinge pillar is misaligned so the service team inserted a wooden block, some putty and fixed the door as if it’s a toy car and not creta worth 15 lakhs.. we are wondering if New India surveyor named Saneev Khanna whom we called well in advance to have a look at the car simply denied saying it is no more his responsibility to come there again.
2. The glove box is misaligned but to the deep Hyundai staff this 3cm will not hamper my car usability and I should accept it.
3. The left side door after repair have a 2cm opening as shown in picture and again to deep Hyundai they cannot correct it as they do not have surveyor’s approval and The New India assurance’s approval for same.. we are wondering what did they charge you all the money for??
4. Here is the icing on the cake, the deep Hyundai people wanted to deliver the car the new rim and tyre changed in insurance as two separate units and they asked us to get the tyre matched to the rim outside since they do not have machine for it.. imagine the odasity of a service center.
We need a solution as the car has been left back at the service center.

Regards
Kapil Jindal
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