Hyundai Motor India — thievery of sd card from service station

Address:

Nagpur, Maharashtra, 440009

I utpal kewate is yours regular customer earlier i have purchased creta of yours company from eros hyundai nagpur and this time i have purchased new verna from the same dealership if you go through the history you will find i was been harassed in the services by this dealership regularly.

Now in present i have purchased the ner verna as i said in octomber 2017 but after first service only i have faced the problems in the screen of the inbuilt system and the screen was not visible so i have availed the pick up facility and send the car to the service station of eros hyundai to resolve the problem, the persons in the service station reported that ther screen is been in problem and we have to change it but currently we are not having the system so we will get it from the company and as soon as we recive the system we will call the vehicle and get the job done, we also agreed for the same after 1/2 weeks they called the vehicle for a day and after the time period i call the company for the delivery of the vehicle so they answered that the work is not done properly and the system is operating with all the things except the gps i asked them why so they try to convince me telling that the system which yours vehicle had was been manufactured in 2017 and the system we recived was of manufacturing year 2018 therefore the software issues was there so we will again call the vehicle as soon as we recieve and assisted by the company you will only face the problems with gps for some time and they convinced me because they dont have any more options sir i took my vehicle back with no doubt as the company persons was promising.
But sir till 16/05/2018 they have nothing to do with the problems i regularly called the service station and they have given me one and another reasons, now when i took an appointment to pick my vehicle for the navigation system work to be done they have picked the vehicle keep it till evening with no work done and when i called in the evening the have reported that the system is not having the sd card now when i have asked that the technical issues are not known by the customer you have gone through the vehicle and if the sd card is not there then you should be the better person to know where it is as you were in touch with the system they arrogantly answer we have nothing to do with you and yours sd card provide us and will do the needful.
Sir as a lay person we were not knowing that the sd card was there and it can be removed so i have to report that since the system was changed the navigation was not operated and they were making fool of me from last four months please look into the matter and see how can we been away from this harassment.

Regards

Utpal kewate
Mobile no [protected]
Vehicle no mh-49 as4068

[protected]@gmail.com