Hyundai Motor India — Used I20 Magna optional received instead of New

Address:

Mumbai City, Maharashtra

I have purchased a new Hyundai I20 Magna Option Car from Modi Hyundai Kanjurmarg. The delivery of car bearing CHASSIS number MALBB51RLEM633546 was given on 28/10/14 at 12.48 pm. Since I didn’t knew driving I had requested for a driver from Modi Hyundai Kanjurmarg. As per my request you arranged for the driver named Dilip. Mobile number of the driver is [protected]. This being my first car I was not known of the system of the car. While giving the delivery the kilometer written on the digital display above deck was shown to me . It was showing 24km. On Inquiry it was communicated that running of the car is 24km and it is due to car being brought from Warehouse. Driver parked the car in my building, at that time the display above the deck showed 36kms. In evening when I showed the car to my relative I came to know that car has been driven 544 kms which was in the display in Speedometer, photo of which I have already sent to you in the mail. I was shocked and went into trauma on watching that my car which I bought as new is infact a used one . The car has already run 544 km before giving the delivery to me.I went to Modi Hyundai Kanjurmarg the next day itself and communicated the whole thing. Mr. Sachin at Modi Hyundai didnt support me when i said the issue and told him i want a replacement. I asked them repeatedly to provide me user manual along with service coupons and warrenty card but they did not provided me at the time of delivery and promised me to provide me next day. when I have visited the showroom I have been told that it will take a week’s time. Till date I haven’t received the same . This is surely against the protocol of the industry. As Modi Hyundai Kanjurmarg the dealer have not responded me properly I have inquired at customer care Hyundai on [protected] were I have been told that the car given to me is already booked in the name of Vijay Pathak on 11/07/2014. Thus providing me a car booked in name of Vijay Pathak on 11/07/2014, already ran 544 kms and not providing me relevant papers with PDI report concludes that this is clearly a Breach of Trust and I have been provided a used car instead of a brand new car and still you are behaving abruptly with me . This largely hampers the Goodwill of Hyundai India which the company have developed with great effort over a long period of time . I have paid for a new car, I don’t want the used car of Mr. Vijay Pathak. I expect a urgent response in this matter. I deeply regret that even after mailing you at [protected]@hmil.net I haven’t got any solution. It is clearly a Breach of Trust .