Hyundai Motor India — Vehicle damaged while service

Mar 22, 2017

Updated by mac2005itsmanish Even after writing to CEO does not help. Basically you have earned enough that you don't care about your consumers anymore...

[protected] Forwarded message[protected]
From: Manish Makker <[protected]@gmail.com>
Date: Tue, Mar 21, 2017 at 10:33 PM
Subject: Re: Dent Remove[protected]
To: [protected]@hmil.net, [protected]@hyundai-motor.com
Cc: [protected]@yahoo.com, Aditi Bhargav <[protected]@yahoo.com>

Greeting Mr. Y K Koo,

Apologies for wasting your time in a very small matter such as this but looking at the current structure of your company Hyundai motor works, it looks like you are the only one I can reach out as there is no other escalation point I am getting over public network.

Let me give you an insight of what has happened here on the above mentioned complaint number[protected]. As a consumer of the product manufactured by your company is giving me the below issues which nobody is able to clarify, so I though who better than you to reach out.

•The complaint was raised this sunday when I took my vehicle to Ghaziabad service center (Pawan Hyundai) for its second service. Firstly I was not given the customer copy of all the service items and damage on my vehicle. The vehicle completed everything within an hour after it was given for service but the service center waited for 3 hours (store closing time) just to clean it and they wanted me to move the vehicle out soon so I don't notice the damage done by them on my car's front Left hand side pillar. Once I noticed that I immediately went to the reception and grabbed the customer copy myself and that damage was not even listed there but the store was not ready at all to accept there mistake. This is when I registered my complaint with the service center who also fail to understand the severity of the problem and were telling me that I should do whatever I want with my vehicle. I tried to send the damage image to your customer service email address but it was coming as mailbox full (which I guess because of a lot o[censored]nhappy customer). Ashish (Service Manager)(Copied) for that store assured me that I should cancel my complaint and they will assist me with the damage by the next day. I was assured by your call center & service center that it should not be a problem for me but at the end it became one as even after the confirmation over an email from the service center I visited the store today with your call center connected on my phone and found my car still not ready for delivery. Also, the work done was not even satisfactory at any level. your call center guys are also GOOD FOR NOTHING as they did not even have my phone number in the first place to contact me and were assuring me for 2 days that I will receive a call back from your service department on this WHICH I NEVER RECIEVED TILL NOW and was promised by the call center that I will receive it by EOD Today. Your service center also confirmed that the vehicle will be ready today but no calls from there as well. Everyone is just hiding there faces on this. I hope your understand that a pillar damage decreases the value of the car in the market which I am worried about and what confirmation do I have that it wont affect the car's safety in any future incident.

•I am also not sure how come a free service(second service) is chargeable @7000 Rs Approx. Is this really a free service?? even Ford which is considered to be expensive in terms of service costs 4500 only in there second service. Are you serious ?? 7000 with nothing extra and this is a so called free service. [[[Free labour + Wheel alignment - 495 (seriously?) + Wheel Balancing - 560(it takes 300 for both outside) + Oil change - 3420 (agreed) + C & R Air Filter - 400 (agreed) + Car Lubricant - 400 (an year old car requires it ??) + Consumable - 400 ( what is that ??) + Nitrogen - 125 ( did not even ask for it)]]] = 6030 + 15% = 6900 Approx (Are you serious??)

•I also would like to know that demonetization was launched by our Honorable Prime Minister to promote digital payments and you service center should bear any cost for the transaction that is made by cards. This service center however charges 2% extra if you make payments by card. This is insane. I am paying extra already on which they are asking me more after damaging my vehicle.

Also, Please note that even after waiting for more than 48 hours I did not receive a call from you CR dept. and you service center has already wasted my time twice now. Car of the year (NOT FOR ME). I know that I am on my own here and don't expect much from you also on this. But, please reach out to me on my cell to look out for information on this.

Thanks,

Manish Makker

[protected]

[protected]@gmail.com