Hyundai Motor India — Vehicle part not changed by the service dept.

Address:

Thiruvananthapuram, Kerala

Dear Sir/Madam, Greetings of the day Iam Saneesh kumar from Trivandrum, Kerala, I have a complaint regarding my Hyundai Eon D-lite+.I bought my car from Hilton Hyundai Trivandrum, I got a very good offer from the sales team and Iam fully satisfied.After one month I feel a noise from the steering side, at the same time I informed to the Hilton service team.This is my first experience with the service team.They checked my car and nothing was found.After that I went to my home town Kottayam, Kerala, that time one free check up camp is going on MGF Hyundai Vadavathoor, Kottayam, I gave my vehicle to them and they found that car silencer was damaged.They ordered the parts and changed it within two days.Again I gave my car to Hilton Hyundai for the remaining services.A few days after my last service I heard one free check up camp conducted by Hilton, I gave my car also, that time they told me that your car silencer was damaged.I shouted at the technician as they haven't mentioned the time of free service.I have taken an additional warranty at the time of purchase.They told me that additional warranty doesn't cover silencer.It's purely the service on hearing this is i argued with them saying whose fault is it.Finally they agreed to replace the silencer.The very next day they had changed my silencer.At the of delivery I noticed my car running board was damaged.I informed to the service manager Mr.Jithu and he told me that now he is busy but will check once he is free then he got back to me after a weeks time.On checking the vehicle he has agreed and accepted the fault but unable to help me as the amount for that part is on a higher side.He advised to do the work on the paid service and the same to be claimed from the insurance. I have refused the offer given to by Mr.Jithu as I have felt that I have been cheated as i have in the past raised the same issue and got reply that there is no problem.I informed him that I will take this matter up with the Hyundai company personnel. It is my humble request to you, kindly look into the matter, as other member having Hyundai vehicle should not suffer due to technicians mistake and on top of it denying the actual fact. Your earlier response on the above mentioned matter would be highly appreciable. Thanking you in anticipation Saneesh kumar.S.R Trivandrum Kerala [protected], [protected] Note:My vehicle number is KL 01 BK 545 HYUNDAI EON DLITE+