Hyundai Motor India — very painful service experience and still going on

Address:

Shreenath Hyundai service, Thane, Maharashtra

Dear hyundai team,

You are expected to pay your full attention while reading the below complaint:-

The complaint to hyundai i’m writing after having very painful experience with its service partner naming shreenath hyundai thane (Maharashtra).

This i’m writing with complete confidence and belief in hyundai and their after sales support which is at the verge of getting shattered.

Let me tell you how much i admire hyundai, i started with santro without going to any other make for comparison, then wanted to buy creta but because of parking space i went for grand i10. This i decided without cross checking its performance and i took this decision in 10 min standing there in the show room. This story, why i’m writing to you is to make you know how big fan i’m of hyundai.in fact, not only for myself but for my colleague i always talk about hyundai and its feature rich cars and models.

I could not buy creta and buy grand i10, but made sure my colleague’s brother buys creta and he really did this.

Santro gave me one problem during entire period of 7 years and that very moment i went to hyundai showroom and bought another one but hyundai car.

But alas!! This time after 3 years of completion grand i 10 has started giving me problem. I could be that the service team is bad and not equipped with skilled engineers who could understand the problem. They believe in how to make money by always suggesting change in parts rather than rectifying the problem by finding its root cause.

What i’m going through at the moment:-

3 weeks back i got the paid servicing done, i had told them complaint of abs light is coming on and steering going free when i was driving on express highway with a speed of 80-90 kmt/hr.

Service team said rear right abs is giving errors so need to change it, i said let me know why abs has gone faulty, they said “can’t say why” but need to change it. I had no option but to say ok. They changed it. I told him that my steering goes free and i lose control, they said no issue and the same problem have been addressed. I paid service charges and also abs part, service and scanning charges separately.

In a day, i found my steering going free again, almost lost control of that, went to service station at the same time. They said steering is ok. I had no option but to come back. After 4-5 days abs light came up again and went off. I went to service station again, this time they said now left rear abs is giving error and that is required to be changed. Now i smelled something fishy. I further asked about steering problem, they said that is wheel alignment problem and i have to get it aligned from outside.

I went to outside alignment workshop, they did wheel alignment, also wheel balancing and paid them separately.

Now after 3-4 days, my steering went free and i hit a lady driving bike. Fortunately, she did not fall down and was safe.

I called up service station from the same place and told them the story. But now since the problem has become so serious i thought of escalating this critical issue to hyundai, considering they will take it very seriously. Otherwise, i would be left with no option but to public such incidents, which i don’t want to do, because my colleagues and friends would laugh at me, seeing doing me this as they know how much i used to talk good about hyundai. They used to ask me if there is any relative of mine in hyundai for whom i do marketing, which is not. It is only my because of my belief hyundai and it’s models.

But today’s incident has stunned me; i’m worried about people on the road and about my family sitting in the car while i’m driving the same car.

This time i assure you, if i have to sell car because of this, i would never ever buy hyundai car and you will be losing a loyal hyundai big fan.

Hope to get a positive response from hyundai soon. I have sent my feedback online as well to hyundai.

Regards,

Ashish mehta…………hyundai grand i 10… mh04gz2524 chassis no:- mala851clfm316218

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