iBall — 100% bad company

Address:Khordha, Odisha

I purchased iball slide 3g tablet. That's display damaged and i gave that in service center. They told that will be solve within 2 week and then 1month but still now going to 1.5 month not any call and when i m calling response is no spare available on head office. Several times i sent them mail no reply, chatting with support, no reply, So strange how users are buying iball product with this type after sales service. So Sad. Also i m calling their head office, always that phone busy. Such a bad service, i didn't hope so...
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Sir/ madam,
I have purchased the product from SNAP DEAL (refer 1st attachment). I contacted them refer attached email copy from my yahoo ID ([protected]@yahoo.com)

When I found the product was defective, I immediately visited I Ball service center at Andheri(Mumbai).
Then the series of Research &Development started and it resulted in nothing but harassment in terms of health and finance.
I made 4 -5 visits just to see the happenings. These were confirmed with I Ball representative over phone call to come and collect both to me and my wife.
Recently when I made a visit on 18th of March, I was surprised that they said product has not come from Bangalore.
When they call then only I need to come.
This is now coming as if they don’t call then please don’t come for the product.
It’s my hard earned money and I am seeing its going nowhere.
I incurred the different expenses due to them
a) Travel expenses from Bhandup to Andheri for service center to these many times.
b) My internet plan of postpaid connection which went unused due to their delay and irresponsive service.
c) The working hours of office which I spent on these trips to their service center.

Please help me out in this physical and mental harassment which I am going through this product purchase.

Last but not the least; they said some display is to arrive from outside India for the tablet. I wondered I ball is an indigenous company.
Why they will approach parts from abroad to make it indigenous.
Other than passive responses, it give me a feeling that, all are just fooling around, whoever I make call regarding my product.
I want to take a legal action against all responsible in this case of mine.
Please let me know way forward.

Thanking you,
Amit Anand.
Mob. No-[protected]
Tablet PC Slide 3G Q1035



Poor service

My iball slide 7236 2G Display screen is damaged.i submited to the service centre dhanbad for repair but one month is completed my tab cant be repaired.my service no is [protected]
I had an iball slide wq149r. The charging port got damaged. Gave it for repair and those ### said it cant be repaired and then after 2 months gave me an old motherboard as a replacement. Within 3 months th board went dead and theyre not accepting the tablet back. Never ever ever going to buy from iball. Iball is for beggars and their services are worse than ###

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    iBall Phone
    +91 71 2224 4074 [Nagpur]
    +91 40 3299 4948 [Secunderabad]
    +91 22 3081 5100 [Registered Office]
    iBall Address
    87, Mistry Industrial Complex, MIDC Cross Road "A" Andheri (E), Mumbai, Maharashtra, India - 400 093
    View all iBall contact information