iBall — Defective tablet repair/replacement

I just marked this complain as resolved as the replacement for the product was provided. However to my dismay, the replacement product is a defective one which is giving me the following problems on day 1
1.Tablet hangs on every operation
2. Abrubtly switches off with a tup sound
3. All Google app services and few other apps like messaging, photos, gallery stops working and pops up a message to close the app
4. When i opened google chrome, half the screen display was just a scratch pixel and the rest of the screen blinks
5. Charging the tablet for 2.5 hrs improved battery by 12 %
6. After few restarts to get away from the system hang, the tablet failed to reboot and just blinking on screen with Iball logo

Have sent the videos and pictures of the tablet with the above problems and spoke to the customer care manager Jagdish and he reqquested to hand over the tablet again to the service center and he will ship another tablet as replacement

It seem to me that iball takes the customers for a ride with their rolling defective products received from one to the other. There is no customer centric approach on this service.

This was so frustrating and after almost 3-4 months i was breathing that i got a replacement yesterday but it short lived to follow the chase again.

How do i penalize Iball for this inconvenience ? Can they just refund my money

I have now returned the replacement product and the service center was able to provide only a manual jobsheet for acknowledgement. They were not able to log a job sheet and call code for the surrender of replacement product which was defective.

Speaking with Mr. Jagdish in customer care, was politely offered to support with another replacement but now buying time and excusing that they have technical issue to log the case in their system. Im unable to understand that the brand has neither a good system nor believes that their products are worst to trust by any customer. They dont understand how much delay this is causing for a resolution to the customer.

Thanks
Jagan