iBall — service centre not responding..in possession of laptop for 3 months

Address:

38, Bafna Centre, 2nd Floor, S.M.Road, Above Sangeetha Mobile showroom, Jalahalli Cross, Bangalore, 560057, Bangalore, Karnataka

I had gone to the service centre in jalahalli cross - r d communication authorised karbonn service centre for a charger for my laptop. They after a delay of 15 days gave me a charger but when i connected it the laptop started heating up and did not switch on, later i realise they gave me wrong voltage charger. So i went to them with my laptop, as i study in maharashtra and i had my flight that day i had called them in the morning and told i will come but no one opened the shop till 12 pm. The person who works there told me to give laptop to nearby shop and they will examine it. Later they examine and realized it short circuited. Last month when i returned to bangalore i called them to ask but the lady there whom i corresponded with does not work there anymore and the main guy always tells he will call back and then he does not pick or call back.

Basically i paid 1500 for charger, got my laptop spoilt and now have nothing. No one seems to respond. My house in bangalore is 35 km from the service centre and i have gone there 3 times, until they tell me what is with my laptop i cant invest my time and mmy money into getting the laptop. I hope some solution can be offered because this is customer harassment.