[Resolved]  Iberry. Asia — Faulty Product-Not returned/replaced/refunded since 4 months

Ticket # 875940
Name: Dr Hasan N Zaidi
Email: dr.[protected]@rediffmail.com
Phone: [protected]
Product: Auxus Xenea X1
Purchase Place: Ebay.in
Price: Rs.8999.0
Product Serial: X[protected]
Purchase Date: 05/16/2014 4:00 am
Company Address: iberry India
Building No : 4,
Second Lane Beach,
Chennai - 600 001.
INDIA
Contact no: [protected]

Dear,
The day I got this mobile, its rear/main speaker and camera malfunctioned. I raised complaint with ebay.in. After a week they replied that I should contact the company as they do not cover the warranty of electronic products. Iberry people advised me to sent the item to local service centre at Lucknow. There they kept mobile for twelve days and then they send it to Delhi service centre. After nearly one and half month they send it back. Adding to my agony mobile was dead. Again I approached local service centre and they resend it to Delhi service centre. Since then no information on the item. Few days back I called the customer care of company, where I got replied that product is in service at Chennai, I have to wait for another 10-15 days. Now its nearly four months since I started to be tortoured like such. Not a singe day I utilized the item in full. From the begining I am asking for the refund/replacement, but they are not ready for this. What there warranty stands for? if I am not able to use it in a single moment of last four months.Now, kindly help me to get my refund at the earliest. And I request you people to make others aware of such type torture in terms of financial and mental to others.