iBerry India Complaints & Reviews

Ticket # 875940
Name: Dr Hasan N Zaidi
Email: dr.[protected]@rediffmail.com
Phone: [protected]
Product: Auxus Xenea X1
Purchase Place: Ebay.in
Price: Rs.8999.0
Product Serial: X[protected]
Purchase Date: 05/16/2014 4:00 am
Company Address: iberry India
Building No : 4,
Second Lane Beach,
Chennai - 600 001.
INDIA
Contact no: [protected]

Dear,
The day I got this mobile, its rear/main speaker and camera malfunctioned. I raised complaint with ebay.in. After a week they replied that I should contact the company as they do not cover the warranty of electronic products. Iberry people advised me to sent the item to local service centre at Lucknow. There they kept mobile for twelve days and then they send it to Delhi service centre. After nearly one and half month they send it back. Adding to my agony mobile was dead. Again I approached local service centre and they resend it to Delhi service centre. Since then no information on the item. Few days back I called the customer care of company, where I got replied that product is in service at Chennai, I have to wait for another 10-15 days. Now its nearly four months since I started to be tortoured like such. Not a singe day I utilized the item in full. From the begining I am asking for the refund/replacement, but they are not ready for this. What there warranty stands for? if I am not able to use it in a single moment of last four months.Now, kindly help me to get my refund at the earliest. And I request you people to make others aware of such type torture in terms of financial and mental to others.

I purchased a tab Auxus core X 8 manufactured by Iberry Asia through on line shopping. After about 3 months the charging of the tab was poor and raised a complaint ticket on and till this date ie., 2nd Nov. 2014 they took my tab and NOT YET RETURNED

Dear Sir/Mam, I have purchase one Mobile phone from I Berry(Auxus Nuclea X) on 26/05/2014. I was facing problem in restarting the phone and got it submit to the Ludhiana Service Centre of the said Company on 1st August, 2014 and on 13/08 Ludhiana Service Centre people told me that the spare part is not available with the company and i have been asked to contact the company for the same. After contacting the company they are also not providing me the satisfactory response about the same. I am requesting the company either to repair the same or refund my payment and keep the Mobile Phone with them. My Job sheet no. is RVSRN1408ATZ00010. My Complaint Ticket no. with the company is 830587

Hi, I bought a new iberry company Auxus Linea L1 mobile through ebay.in. First day onwards i have issue with my new mobile. Voice is not clear and battery is drained very quickly and some applications are not installed touch has been hanged. I have raised this issue to iberry site and they suggested to go with Firmware up gradation and given the instruction to upgrade the same. I have download the firmware software from iberry website and upgrade the same. But issue was not resolved. As per iberry suggestion I have handed over my mobile phone to iberry authorised dealer Microsys company in Chennai 18 days back. I got a mail from iberry your mobile issue has been fixed. I replied to iberry plz send my product via courier and sent my residential address. But still i'm not received my product. If i contact with iberry toll free number they said check with Microsys, if i checked with Microsys they said plz check with iberry company. Both are not update my mobile status. All the iberry items are Buggy versions. My iberry Ticket Number is "415835"

Good Morning, This is Arun, I heard about ur website regarding u people are doing such a gud work like help our kinda helpless and unsatisfied customers...please try to help me also as u helped thousand others.i m having a issue regarding the company iberry( mobile auxus nuclea n1).this phone i had purchased online from flipkart on 22 jan 2014. this phone was working good untill april. after this it started giving cam problem ...i visited to thier authorized service centre in madgaon, goa. on 9 april 2014. they people assured in 15 days your problem willl get resoved ..bt it doesnt.on 26 april they gave me back my mobile in the same condition..then waiting alot again i given my phone on 29 may 2014 with latest work order RVSRN1405MCG00041. Till today i did nt get any update on my phone .they even not picking up my calls also ..pls help me sir thank you

I have purchased Ibeery Auxus Nuclea X from Ebay and gone to my native village for 15 day. when I come back to Mumbai I found that Mobile is Defective from Factory. After that I called Iberry Customer care and they told me for online support. But When I lodge complaint on 10 June what non sense reply I am getting from Ms PRIYA the Servant of Iberry India. Details on problem is mentioned as under :

Subject: Defective Mobile supplied to me

Ticket Thread
Tue, Jun 10 2014 5:05am
Dear Sir,

This is refer to my phone call on toll free no. on Saturday[protected] regarding various compliant regarding my new Auxus Nuclea X phone.

1) Display is not properly fitted by factory
2) APK file support is not available by Bluetooth.
3) Rear Camera and Flash is not working since[protected].

So please provide me Service Centre in Mumbai or please send your Engineer to solve my mobile Problem.

Thanking You.

Vinod Vishwakarma
Mobile : [protected]
Wed, Jun 11 2014 10:34am - staff
Dear VINOD VISHWAKARMA,

Kindly update he serial number of your product.

Best Regards,
iberry India
Customer Support
Thu, Jun 12 2014 1:04pm
QWEQBYVKIN6TI7DQ

IF YOU WILL NOT SOLVE PROBLEM THEN I WILL LODGE COMPLAINT TO VARIOUS SITE AND CALL ALL YOUR RETAILER NOT TO SELL THIS SILLY PHONE ALL OVER INDIA. I WILL GIVE NEGATIVE FEEDBACK ON ALL ONLINE SHOPPING SITES. I WILL AWARE PEOPLE NOT TO BUY THIRD CLASS MOBILE WHICH IS NOT AS PER HIS COMITTMENT. EVEN THEY DONT HAVE QUALIFIED SERVICE CENTRES.

EVEN MY FLASH TRANSFER APPS AND FACEBOOK APPS NOT WORKING.

THIS PHONE IS HEADACHE FOR ME. IN MY LIFE I HAVE CHOSEN WRONG PRODUCT THAT IS IBERRY.
Fri, Jun 13 2014 6:59am
what happened my dear engineer ?????????
Fri, Jun 13 2014 9:21am - staff
Dear Mr. Vishwakarma,

As we discussed over the phone, the problem could have occurred due to corrupted firmware.

To reinstall your firmware kindly download the below file and follow the instructions in "Instructions.txt"

http://www.iberry.asia/firmware/NucleaX/Auxus-Nuclea-X-0504.zip

Also Kindly attach and send us the snapshot of your smartphone that shows exact issue by replying to this e-mail or else you can send it to [protected]@iberry.asia for further analysis.

Best Regards,
iberry India,
Customer Support.
Mon, Jun 16 2014 1:49pm
I understand that Iberry Auxus is 3rd Class Product and same has no customer satisfaction motto. Even Seller is not interested to listen Genuine Problem hence his sale has been stopped.
God is with me. You will loose Indian Market and will kick out shorty.
Tue, Jun 17 2014 10:06am - staff
Dear Mr. Vishwakarma,

As we dsiussed over the phone, kindly attach and send us the snapshot of your smartphone that shows exact issue by replying to this e-mail or else you can send it to [protected]@iberry.asia for further analysis.

Best Regards,
iberry India,
Customer Support.
Tue, Jun 17 2014 9:40am
DSC03341.JPG (1.8 mb)
I am attaching two photos in this u can see top site of mobile where display panel is coming upsite from the level of mobile body
Tue, Jun 17 2014 9:41am
DSC03344.JPG (1.7 mb)
2nd photo
Tue, Jun 17 2014 10:32am - staff
Dear Mr. Vishwakarma,

As we dsiussed over the phone, we are unable to identify any issue on your smartphone.

Kindly contact our toll free number[protected]AM to 8PM) for further queries.

Best Regards,
iberry India,
Customer Support.
Tue, Jun 17 2014 10:30am
Dear Priya,

I understand u r unable to understand problem because u r not from the file of technology. I will Email video to support and warranty id. and again u are not able to understand contact you senior who is from technical background.

I m loosing only 13000 but your company will loose more.

Tue, Jun 17 2014 10:37am
Dear Priya,

I understand u r unable to understand problem because u r not from the file of technology. I will Email video to support and warranty id. and again u are not able to understand contact you senior who is from technical background.

I m loosing only 13000 but your company will loose more.

Tue, Jun 17 2014 12:46pm - staff
Dear Mr. Vishwakarma,

As we dsiussed previously, kindly visit our nearby authorized service center for further analysis.

Kindly visit our official website http://sc.iberry.asia/ to know about our authorized service centers across India.

Best Regards,
iberry India,
Customer Support.
Wed, Jun 18 2014 8:09am
I understand that u r Queen of fool, hence unable to analyse and sending me to service centre and wasting my precious time. May god give u problems so u understand the problems of others.
Wed, Jun 18 2014 9:55am - staff
Dear Mr. Vishwakarma,

We regret for the inconvenience caused.

As we dsiussed over the phone, kindly pack the smartphone in the original box safely and securely to avoid any damage in transit and send it to our service center in Chennai.

We would not be able to claim the insurance against any damage from the courier service if the smartphone is received with improper packaging.

Please mention the "To Address" as given below:

To,
iberry India[386498]
Building No : 4,
4/42 Second Lane Beach,
Chennai - 600 001.
Phone[protected]

Kindly update us once you have done the same.

Best Regards,
iberry India,
Customer Support.
Wed, Jun 18 2014 10:02am
No Problem,

I WILL COME WITH YOUR 3RD CLASS DAM PHONE BUT WHO WILL PAY FARE TO VISIT CHENNAI.

U TOLD ME TO VISIT SERVICE CENTRE BUT THIS IS MANUFACTURING DEFECT AND U R JUST COMMUNICATING FROM 10 DAYS.

I DONT HAVE TRUST ON YOU, IF I SEND PHONE BY COURIER AND U WILL SAY THAT U DONT RECEIVED THEN WHAT I WILL DO.

FIRST OF ALL U R STILL NOT READY TO ACCEPT THAT PHONE IS FAULTY BY MANUFACTURING. EVEN I SENT U VIDEO OF SAME.

I THINK U INTENTION IS TO TAKE BACK PHONE ALONG WITH MY PURCHASE COST 13000 WHICH I PAID TO EBAY.

I WILL AGAIN CONTACT EBAY AND REQUEST NOT TO SELL ANY IBERRY PRODUCT AND TAKE SURVEY FROM ALL IBERRY USER FOR QUALITY PURPOSE AND BUYER AWARENESS.
Wed, Jun 18 2014 1:15pm - staff
Dear Mr. Vishwakarma,

As we discussed over the phone, we have forwarded your request and valuable feedback to the concerned team.

Kindly update us the shipment details details once you have dispatched your smartphone to track your shipment.

Best Regards,
iberry India,
Customer Support.

I got the AUXUS NUCLEA N1 phone delivered by iBerry on August 7th 2013. I paid 17000/- for this phone.They shipped a defected phone and since the same day i started having issues with the phone. I raised a support request with them the same day (August 7th). They said that they would exchange the phone free of cost to me. Its Nov 7th today and i got a call from them saying that they cannot send a fresh piece, they would repair the same phone (under paid services- for which il have to pay) and then resend the same piece. The cellphone had 1) Heating Issue (30secs and it heats up) 2) It corrupted Micro SD 8GB class 6 card. 3) Unable to read micro SD. 4) Screen was elevated from the hearing end (which caused bruises on my ear). Please help. iberry has the phone with them currently thats why i cannot send you the photo. However i hav the iberry support ticket number : 186651. It has the entire conversation proof. I got the AUXUS NUCLEA N1 phone delivered by iBerry on August 7th 2013. I paid 17000/- for this phone.They shipped a defected phone and since the same day i started having issues with the phone. I raised a support request with them the same day (August 7th). They said that they would exchange the phone free of cost to me. Its Nov 7th today and i got a call from them saying that they cannot send a fresh piece, they would repair the same phone (under paid services- for which il have to pay) and then resend the same piece. The cellphone had 1) Heating Issue (30secs and it heats up) 2) It corrupted Micro SD 8GB class 6 card. 3) Unable to read micro SD. 4) Screen was elevated from the hearing end (which caused bruises on my ear). Please help. iberry has the phone with them currently thats why i cannot send you the photo. However i hav the iberry support ticket number : 186651. It has the entire conversation proof.

Dear all,

i have purchased iberry auxus core x2 3g tablet pc at 18th january 2013
when i got this tablet pc while using its having lots of issues.
also i contact to support team via phone call and support ticket. initial period they are replied but now a days they didn't reply.

reason is i have requested for refund, i will tell you clear about tablet pc issues and i have phased problem about support & service.

Auxus Core x2 3g Tablet pc Problem Issues :-
[protected][protected][protected][protected]

1) Rear Camer not working its very slow like 5 second delay for tacking picture, very poor quality of images and shaking all images.

2) 2g Postpaid sim cards not working. its working some areas like Chennai, and some cities. in my area krishnagiri dharmapuri not working postpaid sim only working prepaid sim.

3) wifi bandwidth very very worst. i have using TP-link wifi router its bandwidth range capacity more then 100 feet.
my laptop and mobiles are connected more then 80 feet working fine but this tablet pc doesn't connect more then 15 feet. its connected with in room only. they said ita working in my modem also more then 50 feet. but in my modem not connected also i check another one modem same issue.

4) Battery back up too bad also tablet pc will heating while using more then 10 or 15 min its heat more then laptop. how can we use it like this heat issue.

5) Bluetooth 4 technology but not good this tablet.

6) after company service its Hanging...

Phasing lots of problem for service and support issues :
[protected][protected][protected][protected][protected]

purchase date : 16th-Jan-2013
Received Date :18th-jan-2013
Complaint Date :20th-Jan-2013

just 1 day using this tablet pc performance like dualcore 1.6 good, IPS display good, 1 Gb ram good.

otherwise all are bad..

i have raised ticket they also replied after some days i will send service to iberry india service center chennai main officee.
they are tested they said no issues again i requested retest tablet pc again said no issues then they will shipped to my address.
after getting this tablet pc all the issues will continue as same also one more issue raised newly like hanging still now more then 10 times its hanging again i contact support team they said same things no issues isr its good you can set factory reset it will work fine.but i had lots of times factory reset but all issues are continue then we will request then i want refund or replacement. but they are didn't responds. please help me...

you can take sever action for this tablet pc model.

its price is Rs:10990 arround 11000 rupees but its not worth able...

kindly i request you don't buy this tablet pc...

I bought an iberry auxus ax03g (serial number AX[protected] last year in BANGALORE. The battery is problematic and the tablet is unoperational now.
The battery has "swelled so much" as a result it has cracked open the tablet cover itself. Looks like battery is going to explode.

This is still under "onsite warranty". So I opened service ticket Ticket #805249 with iberry.
The iberry says that the Tablet PC it is "physical damage" so it will not comes under the warranty,but they will take theTablet PC under the paid service. And I need to bear the cost of sending the tablet to their service center in CHENNAI.

Why paid service ?? The tablet is still under "onsite warranty".
What physical damaged ? When the battery "swelled" and cracked open the tablet IT IS 100% PRODUCT FAULTY !!!!

[protected] I have pre-booked this tablet supporting as an INDIAN product[protected] REALLY DISAPPOINTED[protected]

I have bought iberry auxus AX01.within one week display is not working well & automatically off & sometimes hanged. so i am not satisfied with this product. they will not give the refund. really it's a worst quality company but they advertise & make positive feedback about there product in their website to attract the consumer. but they are fraud & they can"t able to satisfy the consumer. They produce a worst quality products. "SO PLEASE ANYBODY DONT BUY THIS COMPANY PRODUCT ANYWHERE & INFORM TO YOUR FRIENDS FOR AWARENESS" IBERRY IS VERY POOR... I AM HURT WELL BY THIS COMPANY.

It is very paiful to describe..in first attempt (Booked on 4th June 2012-EBAY) i received the faulty tablet, on hue and cry i received a replacement, that was also not working...again hue and cry again fixed the same tablet (All i had to pack and sent back the tab to chennai-packaging expenses borne by me...picked by the iberry) still the tablet dosent work on internet. Its really very paiful. please dont buy the product.