Iberry India — Warranty and services

naresh3591

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu
Website:	iberry.asia

Hi,

I have purchased iberry auxus mobile on ebay. I got the product with defective accessories, I opted for return of the product but they did not take and said they are under warranty so get it repaired in service center.

Now I had some display issue with the phone, i have given to iberry authorized
service center in hyderabad on Ist October 2016. They said there is some motherboard problem so we ll send mobile to company and get it repaired since it is under warranty. Till date I did not get any update from them(28 days completed) so i called customer care regarding the same now they say the product is damaged so we can't offer warranty we ll proceed further if you pay money only.

Can you please help me out ...

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Comments

eBay.in Customer Care

from Delhi, Delhi

Dear Customer(naresh3591),

We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.[protected]@gmail.com to help you.

Thanks & Regards,
Team Ebay

naresh3591's [Complaint's author] reply, Oct 31, 2016

Auxus STUNNER - VIRTUAL REALITY SMARTPHONE - REMOTE FUNCTION
PaisaPay ID: 41931873950
Item number: 331757767290
Seller ID: diggital_estore

eBay.in Customer Care

from Delhi, Delhi

Dear Customer(naresh3591),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Sanjay Ingale

from Mumbai, Maharashtra

I had purchased Auxus Aura A1 in Nov, 2014 through ebay. Without any reason or damage, surprisingly it was dead . Technicians says that its Mother Board is not working.
I want to repair my Auxus Aura A1 mobile phone r from your end, What will be procedure to get repair my Auxus Aura A1 from your end ?