[Resolved] Ibibo Group / Goibibo — an-authorized transaction from your debit card

[Resolved] Ibibo Group / Goibibo — an-authorized transaction from your debit card

M moti 1789 from Gurgaon, Haryana

To, The goibibo Dear sir, It is informed that, i moti kumar a holder of sbi saving bank a/c no. [protected], branch with sector 12b, dwarka, new delhi. I have issued a debit card with my above saving bank account vide debit card no. [protected]. Unfortunately, 5 nos. Of transactions have been done by my above debit card on 23.06.2018 on pos payust[protected] at www.goibibo.com, which is not done by me (Unauthorized transactions) The details of transactions are as under – Transaction no. Terminal id txn. No. Amount (Rs.) 1 pospayust[protected] sbipg[protected] 1995 2 pospayust[protected] sbipg[protected] 1995 3 pospayust[protected] sbipg[protected] 1995 4 pospayust[protected] sbipg[protected] 1995 5 pospayust[protected] sbipg[protected] 1940 Total amount 9920 I have now about the above transactions through the sms on the registered mobile no. [protected]. It is humbly requested to kindly take the necessary action to recover of amount rs.9920/- at the earliest. Thanking you. Yours faithfully Moti kumar #[protected] Was this information helpful? No (0) Yes (0)
Jul 27, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo We understand your concern. To assist you further, we would request you to please share the below details to check this further - 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number Also, please provide the updated Bank Statement copy from date of Transaction till today, for our reference. We await your prompt response. Verified Support Jun 26, 2018 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo We understand your concern. To assist you further, we would request you to please share the below details to check this further - 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number Also, please provide the updated Bank Statement copy from date of Transaction till today, for our reference. We await your prompt response. Thanks & Regards Ajay Kaushal Customer Delight Available Till Tuesday from 02.00 PM To 11.00 PM Jul 06, 2018 Updated by moti 1789 We hereby Share the further following details as desired by you - 1) First 6 Digit is- 5196 19 and Last 4 digit is - 9133 of the Card. 2) Date of Transactions is - 23.06.2018 3) Amount of Transactions Rs. 1995 X 4 Nos. = 7980 and Rs. 1940 x1No= 1940, Thus Total Transaction Amount is Rs. 9920/- 4)Transaction/ Pay U ID is: POSPAYUST[protected] for all the above 5 Nos. Transactions. 5) Customer’s name: MOTI KUMAR 6) Email address: [protected]@rediffmail.com 7) Contact number: [protected]
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Comments

raghav raj Sonkar

from Mau Aimma, Uttar Pradesh

I will book a ticket of Gorakhpur to Delhi but I will cancel the ticket PNR no anvt[protected] cancel amount date-06-june -2018

Swathi boddupally

from Khammam, Telangana

Reference to the above, as a non travel passenger of indigo flight PNR B7G87Y, I have got a refund of Rs 1460, where as only 206 rupees paid by Goibibo. Need explanation and full amount refund.