[Resolved] Ibibo Group / Goibibo — fake transaction in my bank account, transaction through your website

Dharmendra Agnihotri

from Indore, Madhya Pradesh

Feb 11, 2019

Address: Bhopal, Madhya Pradesh

Sir i m dharmendra agnihotri from bhopal a translation made from my fathers bank account of bank of india transaction made on saturday 9th feb 2019 of amount rs 23634/- and translation details is medr/ibibo web pr / 173755 could u stop this transaction. We have already lunched police complaint. So plz do the needful. Regards. Dharmendra agnihotri [protected]

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Mar 15, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

Ibibo Group / Goibibo Customer Care's response Dear Dharmendra Agnihotri,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number.

Also, we request you to first approach the Investigating Authority/Cyber Cell and register a complaint who will, in turn, will approach us and requisite action will be taken accordingly.

The aforementioned inputs provided by our Team is in compliance of the law of land. We request you to co-operate with us and we assure our full support under the issue in hand.

Simultaneously, for any fraud/accidental debits from your account, you may file an FIR in the nearby station, so that the case can be forwarded by the Cyber cell team to our legal team for details accordingly.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

Achal Soni

from Mumbai, Maharashtra

Feb 12, 2019

While Goibibo still shows the same tickets only itinerary, they cancelled stating the flight is cancelled
they took the money and not refunding on time
my credit card amount is blocked and unable to book another one form different site

ajunazar

Feb 12, 2019

PLEASE FOR WHAT PURPOSE THE BELOW REFERENCE MONEY DEDUCTED FROM MY ACCOUNT.

FN/SHP/[protected]/[protected]/IBIBO WEB PRIVATE LTD

RS 8500

dated 24/12/2018

my email is : [protected]@gmail.com