Ibibo Group / Goibibo Complaints & Reviews

Dear Mr. Verma,

Greetings from Goibibo!

This is in reference to your query regarding the Refund status on booking ID:- TRNAF8ZTNNWF59

Kindly note that the above transaction could not be completed on our website and due to that your tickets could not be confirmed.

As per your concern we have initiated refund for the full amount against the above transaction on 30/01/2019, the refund amount will reflect in your bank account within 5 to 14 working days, depending on your bank.

The amount refunded to your account will be INR 10340/-

Please accept our sincere apologies for the inconvenience caused. Please reply if you have any further concerns.

In case you have any query related to train department, just revert us on the same mail, the case will reopen automatically and we will get back in touch with you.

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Thanks & Regards,
Harpreet Singh

Go Care Team
Goibibo.com - We Love Travel!

This mail was received on 30/01/2019 and even after 18 days the amount of failed booking has not been received in bank account.

I've tried to contact customer support but no response from any mode of contact. No one replies, not on call, not on email.

I've mailed them thrice for the same.

This is in reference to your query regarding the Refund status on booking ID:- TRNAF8ZTNNWF59

Kindly note that the above transaction could not be completed on our website and due to that your tickets could not be confirmed.

As per your concern we have initiated refund for the full amount against the above transaction on 30/01/2019, the refund amount will reflect in your bank account within 5 to 14 working days, depending on your bank.

The amount refunded to your account will be INR 10340/-

Not received. Mail received from [protected]@goibibo.com

Executive name - Harpreet Singh

I'm writing to enquire about a product (Ebook) which i have just payed for using federal bank net-banking from ssbcrack shop online (Payubiz). But i didn't get the product till now. An amount of rs 65 was deducted from my federal bank account. And the site shows that the "the payment is not successful". And no further action was taken on my money. Will you please make that product available for me unless refund that amount to my account.

The screen shot of product description is attached below.

I have booked air tickets through goibibo on 04/02/2019. An amount of rs.4382. Deducted from my account, tickets were not issued. I confirmed from my bank hdfc, and they confirmed that the amount reached the vendor. I have been continuously following up with your support team, and they allotted one no. As 13 days past yet my amount was not refunded. The complaint no is: 26831670. Do the needful at the earliest, and refund my amount.

I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30

The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.

Also, i had to travel through another bus which costed me another 700 rupees.

I have complained at their customer support online to which there is no positive response or action.

Hi team

This is regarding the support and issue of payment.. While booking of train tickets i had a worst experience than any application. Payments gateway is worst where money gets deducted and no response nor refund. Tried calling tollfree 20 times in 24 hours no proper support i want to fix this issue i want my money back. Below are the details of booking i'd

Please revert to me and i need a call back asap

Hi, your payment for the booking id: trnaf9g93gb5kp has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/bsSScj94gU to chat with us.

Hi, your payment for the booking id: trnaf9gavhr5qy has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/7AU0CvJ9gU to chat with us.

Ronson lobo

Hi
I booked train tickets from ahmedabad to kochi (Pnr [protected]; okha ers express; train number - 16337; date: 22/04/2019; s2- 27, 26, 29, 30. Reference number : trnaf8ytov4ifp).
I cancelled the tickets as our trip was cancelled. I booked the tickets through my nre bank account. But my nre account was closed after my booking. I got a mail saying that you have refunded the amount to my account. As the nre account is closed i wont get the refund.
Please let me know what should i do in case to get the refund to my savings account.
Thank you

Goibibo: hi, your payment for the booking id: trnaf9gexkghg5 has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.

Hi, your payment for the booking id: trnaf9gk54xahp has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
The above details are my faid booking i want you to refund the money...
Remuneration i booked twice.
Regards
Rakesh
[protected]
[protected]@yahoo.co.in

Sub: complaint regarding non refund of flight ticket
Ref: flight booking PNR QC43YG
Sir, I have booked flight vide referred above but cancelled by calling spice jet. After cancellation, spice jet informed me that refund amount will be credited into my account after 72 hours by Goibibio. But amount not refunded yet. Ever since I have been contactiong Goibibio and spice jet. Recently I made a complaint against spice jet. Their reply is as follows:
"
From: SpiceJet Customer Relations
Date: Thu, Feb 7, 2019, 3:09 PM
Subject: Requst refund
To: adv.[protected]@gmail.com

Dear Sir,

PNR:- QC43YG

Greetings from SpiceJet!

This is with the reference to your concern regarding refund.

Please note that as per our records an amount of INR 1, 037 has been processed towards the same travel agency account from where the booking was confirmed.

Hence, you are requested to kindly get in touch with the concerned travel agency for refund as per their terms of contract.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & Regards,
Anoop Saini,
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store"

Kindly requested to refund the amount.
Thanking you
ADVOCATE NASEEMA P K

Ref: flight booking PNR QC43YG
Sir, I have booked flight vide referred above but cancelled by calling spice jet. After cancellation, spice jet informed me that refund amount will be credited into my account after 72 hours by Goibibio. But amount not refunded yet. Ever since I have been contactiong Goibibio and spice jet. Recently I made a complaint against spice jet. Their reply is as follows:
"
From: SpiceJet Customer Relations
Date: Thu, Feb 7, 2019, 3:09 PM
Subject: Requst refund
To: adv.[protected]@gmail.com

Dear Sir,

PNR:- QC43YG

Greetings from SpiceJet!

This is with the reference to your concern regarding refund.

Please note that as per our records an amount of INR 1, 037 has been processed towards the same travel agency account from where the booking was confirmed.

Hence, you are requested to kindly get in touch with the concerned travel agency for refund as per their terms of contract.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & Regards,
Anoop Saini,
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store"

Kindly requested to refund the amount as early as possible.
Thanking you
ADVOCATE NASEEMA P K

Klm reservations india
Sat, feb 9, 1:57 pm (3 days ago)
To me
Dear ranjeet,
Please be advised that there are no remarks which we need to pass for the travel agent from reservations office. Your travel agent can contact the sales desk of air france/klm for checking the possibility of refund, as advised in the trailing e-mail. We notice that the airport staff has already updated the necessary remarks in the pnr.

But goibibo don't given any clarification. They said we working on it 15 days already done...

Sir i m dharmendra agnihotri from bhopal a translation made from my fathers bank account of bank of india transaction made on saturday 9th feb 2019 of amount rs 23634/- and translation details is medr/ibibo web pr / 173755 could u stop this transaction. We have already lunched police complaint. So plz do the needful. Regards. Dharmendra agnihotri [protected]...

Im complaint against goibibo because they have not giving my refund nd their financial team not responding properly about it according to time cycle refund have to reflect in my account within a 5-14 working days and it's been already 21 days still i'm not got a my refund from them nd their customer supportive team not giving proper response about it

I, myself pardeep, booked hotel sheesh mahal in sonipat for date 11.012.2018 with booking id htl3f75seg. Due to some reason, i had to cancel that booking. At the time of cancellation, it was mentioned that it is refundable. And they even processed my cancellation request and approved refund of 2068 rs. But its been more than one month, and i have not received amount yet. I have mailed them, called several times but they are repeating same thing that we are working on this issue. Whereas, it is written on their website that refund will get credited in 5-14 days.

I had done the bus booking jaipur to kanpur on dated 09/02/2019 for shatabdhi bus for three person and i had make the payment through my debit card, and the amount of rs 2868/- is deducted from my account. But i had not received any confirmation from your end. I had also confirmed with the above bus service they had also not confirmed the booking.
Therefore you are requested to refund the amount rs 2868/- in my account.

I have booked a cab on 8-feb-2019 from your website. Details are as follows:

Date of journey 19-feb-2019
Pickup from ahmedabad airport
Dropping point bhuj airport
Time 12.00am
Amount paid rs 735

The amount is already deducted from my credit card but you have not given me any confirmation nor i can find any details.

Please confirm or refund my amount immediately.

Regards
Trupti

I tried to book my train ticket on 30th january hariharnath express from saharanpur (Sre) to varanasi (Bsb) for 24th march 2019 with goibibo. My account is debited with rs. 324.52 but ticket not booked. Goibibo is refusing the acceptance of payment.
Payment is successful the proof is attached. Also verifies by whatsapp from goibibo side.
Kindly give me confirmed ticket or provide my refund as soon as possible. I request to take immediate action on this.

I have booked my ticket from ahmadabad to singapore on 5th february 2019 and singapore to ahmadabad on 14th february for indigo airlines through goibigo website.

We travelled from ahmedabad to singapore on 5th february 2019 and halt is at chennai with flight no 6e856 and 6e51. We completed the procedure of bording at ahmedabad airport terminal 1 and submit our luggage there. On 6th february 2019 morning when we reached singapore changi airport and gone for collecting luggage.

What we can see there is our trolly bag is totally damaged. One wheel out of four wheel is not there and even the bag is broken from both the sides. We even can't pick it up. As we show this we went to customer care service at singapore changi airport we asked there for this situation and he told us that he can not do anything we need to submit online complain.

And even in the return journey from singapore changi airport to ahmedabad on 14th february 2019 and halt is at kolkata. When we collect the luggage from kolkata airport we can see one another wheel is invisible from the luggage. After this the bag is not useful for us. There is loss of 5000rs bag in this journey. Kindly help us with that.

I have attach photos and video for your reference.
Kindly go through it and help us

Date 05.02.19 i was last night purches two ticket in your side less my acount balance but not issue ticket place give me pnr number. My payment rifrance number is[protected] value 52126 bank kotak mahendr my mobile numbers [protected] mail i'd [protected]@gmail.com please provide me proper guides because their is no my mistake ok so kindly confirm my ticket today

Total i m booking 6 times in Goibibo
4 times very good services
1st complaint -
Hotel Tansiq Park, Kanchipuram, not given breakfast i contact resolve the solution goibibo customer care service department he said amount ill refunded with 10 days
but yet i did not receive the amount i m booking that hotel more than 60 days

yet i didnot refund amount 500rs in breakfast amount

2nd complaint

I m booked Hotel Janata mumbai 31st jan 2019, 4 person room (double bed 1, single bed -2) with breakfast

but when i checkin hotel ..hotel manager provide double bedroom with one single matress, totally i m upset then i call immediately goibibo customer care... some body atten my call and asl ten min time, aftre half hour one lady call i tell my problem she ask ten min time, 8pm one person call i intimate my problem he ask ten min time, the same procedure done 8:45pm, 9:15pm and 10:45pm after 11pm i m not atten any calls
but nobody not solve my problem ... everybody ask what happen., what is your problem give me ten min... but nobody resolve

and hotel janata i ill checkout only 8:45am but manager said no complementry in online booking customer ..., so food also not provided
totally i get worst expereince hotel Janata mumabai near gateway of india via goibibo

today date is 05th feb 2019
but yet i got call goibibo customer care and ask again what is your problem ?
so tourcher calls without solutions

so pls dont book hotel Janata mumbai near gateway of india
1st reason - very small room, , , four person given only double bed
2nd reason - nobody not responding manager or room service everything
3rd reason - dont book with food sure he not provide anybody booking online customers