Ibibo Group / Goibibo Complaints & Reviews

I booked a train ticket on 14/2/2019 and the payment was successful and deducted from my bank account but the transaction failed and amount dedcted. When i asked goibibo support they said it will be credited to my account in 5 days. On 17/2/2019. They refunded the amount as gocash. Why should i take the refund as gocash where i will be bound to use it for tickets and hotels only. It is my money and i want it in my bank account not anywhere else.
The booking id is trnif9h0360qjk and my mobile no is [protected].
Please do something sir as i am not getting my money from them and their all contact numers are fake and invalid. Please help me to get my money in my account.

"your refund request of rs 1430.00 against proposal no: [protected] received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days."

I received this message from the company and have still not received the refund. The ticket was dated 24th dec 2108. Get me the details and the customer care section isn't responding. Please get things in place.

Please take action asap.

Hi ibibo,
I booked teo tickets through redbus app on jan18th 2019. The first transaction was unsuccessful. So i booked the tickets again. But i didn't get the amount reversed. When i spoke to redbus & hdfc customer care service they said they amount isn't reversed from the merchant side.
The mail details are as follows...
This is with reference to your query regarding direct pay transaction.

We have checked and observe that transaction has been successfully settled towards the merchant.

Please find the below revert received from merchant.

Tpsl id:[protected]

We would like to inform you that we have checked the the status for the mention transaction and found that the same is marked as success and the payment for the same was sent to ibibo group pvt ltd on january 21, 2019 vide reference no: [protected].

Kindly therefore request you to get in touch with ibibo group pvt ltd through whom you have initiated this transaction.

I need refund amount for that transaction.

Kindly contact me @
Mobile no:[protected]
Mail id:[protected]@gmail.com

I'm looking forward to hearing from you...

Dear Mr. Verma,

Greetings from Goibibo!

This is in reference to your query regarding the Refund status on booking ID:- TRNAF8ZTNNWF59

Kindly note that the above transaction could not be completed on our website and due to that your tickets could not be confirmed.

As per your concern we have initiated refund for the full amount against the above transaction on 30/01/2019, the refund amount will reflect in your bank account within 5 to 14 working days, depending on your bank.

The amount refunded to your account will be INR 10340/-

Please accept our sincere apologies for the inconvenience caused. Please reply if you have any further concerns.

In case you have any query related to train department, just revert us on the same mail, the case will reopen automatically and we will get back in touch with you.

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Thanks & Regards,
Harpreet Singh

Go Care Team
Goibibo.com - We Love Travel!

This mail was received on 30/01/2019 and even after 18 days the amount of failed booking has not been received in bank account.

I've tried to contact customer support but no response from any mode of contact. No one replies, not on call, not on email.

I've mailed them thrice for the same.

This is in reference to your query regarding the Refund status on booking ID:- TRNAF8ZTNNWF59

Kindly note that the above transaction could not be completed on our website and due to that your tickets could not be confirmed.

As per your concern we have initiated refund for the full amount against the above transaction on 30/01/2019, the refund amount will reflect in your bank account within 5 to 14 working days, depending on your bank.

The amount refunded to your account will be INR 10340/-

Not received. Mail received from [protected]@goibibo.com

Executive name - Harpreet Singh

I'm writing to enquire about a product (Ebook) which i have just payed for using federal bank net-banking from ssbcrack shop online (Payubiz). But i didn't get the product till now. An amount of rs 65 was deducted from my federal bank account. And the site shows that the "the payment is not successful". And no further action was taken on my money. Will you please make that product available for me unless refund that amount to my account.

The screen shot of product description is attached below.

I have booked air tickets through goibibo on 04/02/2019. An amount of rs.4382. Deducted from my account, tickets were not issued. I confirmed from my bank hdfc, and they confirmed that the amount reached the vendor. I have been continuously following up with your support team, and they allotted one no. As 13 days past yet my amount was not refunded. The complaint no is: 26831670. Do the needful at the earliest, and refund my amount.

I have booked a ticket through goibibo on[protected] via booking id gobusmobe484e7dff7.
Bus type : a/c sleeper (2+1) aadi raj travels
Seat number : 30

The bus operator has denied me to board the bus saying that there is no seat availability. I have informed about this to their customer care and they have also denied me to help saying that they are unable to help me in this case.

Also, i had to travel through another bus which costed me another 700 rupees.

I have complained at their customer support online to which there is no positive response or action.

Hi team

This is regarding the support and issue of payment.. While booking of train tickets i had a worst experience than any application. Payments gateway is worst where money gets deducted and no response nor refund. Tried calling tollfree 20 times in 24 hours no proper support i want to fix this issue i want my money back. Below are the details of booking i'd

Please revert to me and i need a call back asap

Hi, your payment for the booking id: trnaf9g93gb5kp has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/bsSScj94gU to chat with us.

Hi, your payment for the booking id: trnaf9gavhr5qy has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
We have also launched our fully powered chat service to resolve any queries related to this booking. Please click here https://go.ibi.bo/7AU0CvJ9gU to chat with us.

Ronson lobo

Hi
I booked train tickets from ahmedabad to kochi (Pnr [protected]; okha ers express; train number - 16337; date: 22/04/2019; s2- 27, 26, 29, 30. Reference number : trnaf8ytov4ifp).
I cancelled the tickets as our trip was cancelled. I booked the tickets through my nre bank account. But my nre account was closed after my booking. I got a mail saying that you have refunded the amount to my account. As the nre account is closed i wont get the refund.
Please let me know what should i do in case to get the refund to my savings account.
Thank you

Goibibo: hi, your payment for the booking id: trnaf9gexkghg5 has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.

Hi, your payment for the booking id: trnaf9gk54xahp has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins.
The above details are my faid booking i want you to refund the money...
Remuneration i booked twice.
Regards
Rakesh
[protected]
[protected]@yahoo.co.in

Sub: complaint regarding non refund of flight ticket
Ref: flight booking PNR QC43YG
Sir, I have booked flight vide referred above but cancelled by calling spice jet. After cancellation, spice jet informed me that refund amount will be credited into my account after 72 hours by Goibibio. But amount not refunded yet. Ever since I have been contactiong Goibibio and spice jet. Recently I made a complaint against spice jet. Their reply is as follows:
"
From: SpiceJet Customer Relations
Date: Thu, Feb 7, 2019, 3:09 PM
Subject: Requst refund
To: adv.[protected]@gmail.com

Dear Sir,

PNR:- QC43YG

Greetings from SpiceJet!

This is with the reference to your concern regarding refund.

Please note that as per our records an amount of INR 1, 037 has been processed towards the same travel agency account from where the booking was confirmed.

Hence, you are requested to kindly get in touch with the concerned travel agency for refund as per their terms of contract.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & Regards,
Anoop Saini,
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store"

Kindly requested to refund the amount.
Thanking you
ADVOCATE NASEEMA P K

Ref: flight booking PNR QC43YG
Sir, I have booked flight vide referred above but cancelled by calling spice jet. After cancellation, spice jet informed me that refund amount will be credited into my account after 72 hours by Goibibio. But amount not refunded yet. Ever since I have been contactiong Goibibio and spice jet. Recently I made a complaint against spice jet. Their reply is as follows:
"
From: SpiceJet Customer Relations
Date: Thu, Feb 7, 2019, 3:09 PM
Subject: Requst refund
To: adv.[protected]@gmail.com

Dear Sir,

PNR:- QC43YG

Greetings from SpiceJet!

This is with the reference to your concern regarding refund.

Please note that as per our records an amount of INR 1, 037 has been processed towards the same travel agency account from where the booking was confirmed.

Hence, you are requested to kindly get in touch with the concerned travel agency for refund as per their terms of contract.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & Regards,
Anoop Saini,
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store"

Kindly requested to refund the amount as early as possible.
Thanking you
ADVOCATE NASEEMA P K

Klm reservations india
Sat, feb 9, 1:57 pm (3 days ago)
To me
Dear ranjeet,
Please be advised that there are no remarks which we need to pass for the travel agent from reservations office. Your travel agent can contact the sales desk of air france/klm for checking the possibility of refund, as advised in the trailing e-mail. We notice that the airport staff has already updated the necessary remarks in the pnr.

But goibibo don't given any clarification. They said we working on it 15 days already done...

Sir i m dharmendra agnihotri from bhopal a translation made from my fathers bank account of bank of india transaction made on saturday 9th feb 2019 of amount rs 23634/- and translation details is medr/ibibo web pr / 173755 could u stop this transaction. We have already lunched police complaint. So plz do the needful. Regards. Dharmendra agnihotri [protected]...

Im complaint against goibibo because they have not giving my refund nd their financial team not responding properly about it according to time cycle refund have to reflect in my account within a 5-14 working days and it's been already 21 days still i'm not got a my refund from them nd their customer supportive team not giving proper response about it

I, myself pardeep, booked hotel sheesh mahal in sonipat for date 11.012.2018 with booking id htl3f75seg. Due to some reason, i had to cancel that booking. At the time of cancellation, it was mentioned that it is refundable. And they even processed my cancellation request and approved refund of 2068 rs. But its been more than one month, and i have not received amount yet. I have mailed them, called several times but they are repeating same thing that we are working on this issue. Whereas, it is written on their website that refund will get credited in 5-14 days.

I had done the bus booking jaipur to kanpur on dated 09/02/2019 for shatabdhi bus for three person and i had make the payment through my debit card, and the amount of rs 2868/- is deducted from my account. But i had not received any confirmation from your end. I had also confirmed with the above bus service they had also not confirmed the booking.
Therefore you are requested to refund the amount rs 2868/- in my account.

I have booked a cab on 8-feb-2019 from your website. Details are as follows:

Date of journey 19-feb-2019
Pickup from ahmedabad airport
Dropping point bhuj airport
Time 12.00am
Amount paid rs 735

The amount is already deducted from my credit card but you have not given me any confirmation nor i can find any details.

Please confirm or refund my amount immediately.

Regards
Trupti

I tried to book my train ticket on 30th january hariharnath express from saharanpur (Sre) to varanasi (Bsb) for 24th march 2019 with goibibo. My account is debited with rs. 324.52 but ticket not booked. Goibibo is refusing the acceptance of payment.
Payment is successful the proof is attached. Also verifies by whatsapp from goibibo side.
Kindly give me confirmed ticket or provide my refund as soon as possible. I request to take immediate action on this.