Ibibo Group / Goibibo Complaints & Reviews

Sirs,

Today i have booked return air ticket for son [pnr no. Qnbo8s]. I have faced two problems -
1) spell error noticed in father's name i. E. Instead of sanjay it is written as sanajy. Needs to be corrected.
2) further i have given my son's mobile no. As +49 [protected]. However the same is 11 digit. This is valid number. But for all calling or writing through your call center / website it demands 10 digit...

Hi team,

I have booked train from aluva railway station - bangalore city on fri, dec 21, 2018 through goibibo. The booking id: trnaf7ry0265va.

I received one message on 25tuedec'18 that the ticket is cancelled and the money will be refund within 4-15 days. Still i have not received money. I don, t expect these type of mistakes from goibibo end. Please provide the refund money as soon as possible, will be appreciated....

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email id is [protected]@gmail.com
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned...

I got an email confirming refund of an overcharged amount per email as given below. However i have neither received the refund nor can i find details from anywhere. Please sort it out if possible, including forwarding it within goibibo as necessary. Thnx1

"on sat, 5 jan at 1:16 pm, isng00781 wrote:
Dear mrs gupta,

Greetings from goibibo.com!!!

Kindly ignore the above mail.

We...

I booked a goibibo cab for my journey on 13-jan-2019 from hotel eyrie suites, aecs layout, marathalli, bengaluru, karnataka-560037 to kempegowda international airport bengaluru. The time of departure for this cab was 5:15 am. I was standing at the pickup point since 5:10 am. When i tried to contact the driver he didn't pick up the phone. I waited there for 15 minutes (Appx) and after 15 minutes i have to find a new cab and go along with him...

I booked the hotel from goibibo site and they had charged me Rs 2688/- where as when i checked out of hotel they had given me the invoice of Rs 2000 approx (i have original copy). They told me that they will not provide me the invoice of Rs 2688 as they rooms rent are lesser than the requested bill. They given me the invoice of Rs 2000 approx. I raised my complaint to their customer care and as result of that i received a mail that 1 call...

Booking no.-htljbwm874
Date of incident: 31 december 2018

I made a booking via goibibo after going through their certified hotel list. The pictures and location were not even close to the real description. On arriving, i could not ask for a cancellation as the booking was non-refundable and i stayed there for the first night.

On the second night, there was a heavy knock on my room window and i noticed...

Hi,
I have booked flight from goibibo for the airlines spice jet. My pnr no is xek1jn dtd 10th november. My registered no is [protected].

I have cancelled ticket online on 7th november, 2018. Today i called spice jet for refund then they have replied that refund already initiated to goibibo on 7th november. But till date we have not received refund. Please do the needful and refund the amount.

We have...

Amount of 8239rupees had cut done from bank account. But ticket pnr had not been message to our mobile phone. So, we want our amount back to our account or send message of our ticket to[protected] mobile number. We were requesting for our ticket or getting our amount back to our bank account which we had done the transaction. Please this is our kind request from our side....

I have booked hotel for 1st to 2nd december. After reaching hotel i found that there is no booking for me. I called customer care, the executive asked me book a hotel by my own with a limit of 6000/- and difference amount will reimbursed. I have been following them since then and they are making false promise with me to wait for 5 -15 days.. They customer care executes are also very much ill mannered....

Hello, i had booked “caravela beach resort” in goa from 2 jan 19 to 5 jan 19 from goibibo app. The booking amount was 96700. While booking, i had applied a promo code cashback according to which if i make payment through my debit/credit card then i ll get approx 20% cashback after i checkout from the resort. Which i haven’t received till now.

I am calling customer care people for last two days who are not responding well...

I booked a cab on goibibo app from chhatrapati shivaji international airport mumbai to pune on 7th jan’2018. My goibibo booking pnr carpif8an0pvckx. The cab departure time was 4:30am from the airport. I received a call from cab drive at 2:00am informing me that he will reach airport at 4:00am. At 4am i received another call from the driver (Shubham) from a different number and he said that he will be late by 10mins but will be there by...

I booked a ticket from goibibo and later called to reschedule the same. The executive escused with the reason system not working and asked will give a call within an hour. But no call received from end. Again I called and requested the representative to share the charges I have to pay against the same. With same excuse they assured for call back. On my fifth call the executive said that penalty is approx 19k plus extra ticket charges as applicable....

I am avani parekh. I did one booking for irctc ticket from my goibibo account. Amount deducted but when i check for booking details its showing as unsuccessful i tried to get refund but help chat options unable to understand my query and helpline number also not working.
Email id for goibibo
[protected]@gmail.com
I have attached screen shot for deducted payment....

I had booked two room of 5103 & 7501 on 25th dec 208 in agra. When we checked into the rooms at 8pm, we found the rooms so dirty and smelly. The linen was soiled and when asked to change, we were told that their customers eat on it hence it’s like tht and won’t chnge. After a lot of struggle they showed us another room but only one which was again not tht great. Ultimately we had to search for another hotel and move out. We spent double...

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered mob [protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason...

I have tried doing bus booking via red bus and the booking failed on there end while the seats i was booking showed full and amount was deducted also no other bus was available of that category himsuta volvo for shimla delhi at that moment so i booked lower category bus from the wallet balance which was transferred as a refund but now i have 369/- rs left in wallet of redbus there recharge system doesn't work also i need that money but customer...

Hello team,

The goibibo issue ticket number. 25840091.
(No proper response and feeling like cheating me)

I have an issue with my refund for international flight pnr :sv/j88825.
The calculation of penalty for my flight cancelation is not acceptable. Immediately after booking the ticket i created a ticket for detailed enquiry for my flight cancelation and reschedule. (I may needs to change the...

This is to highlight a breach of trust, harassment and cheating that has happened in my booking via goibibo, despite paying a premium for the connection guarantee.

Please note despite having a connection guarantee i am getting no refund for the chennai colombo flight which is missed due to cancellation of the first leg for no fault of mine. Please find below the details

The itinerary

I was supposed...

I booked a hotel on goibibo. My goibibo hotel booking id is htlyu5satv. I booked a room for 3 adults and on contacting with the hotel front desk i came to know the following shocking truths :
1. Only 1 double bed is provided whereas we were promised of an extra bed along with a double bed.
2. We paid 23387 and the hotel staff confirmed that they received a payment of 21660. So where did the remaining money go?...