[Resolved]  Ibibo Group / Goibibo — false transfer of money

On 11th may 2018 i have made a purchase on bigbasket.com with order # bmo[protected] of rs. 3881/-.

After doing the payment through net banking mode using ibibo payment gateway i received the message on bigbasket website that payment is failed. But the money got deducted from my bank account. I received the sms from my bank about money got debited and also it is appeared in my bank statement.

I confirmed with bigbasket.com a no. Of times each time they told payment is not received therefore i cancelled my order with bigbasket.

I have also filed a complaint to my bank.

My bank statement says transfer to “branch code 08103” with description “to transfer/[protected]ibibo bill pay/na” dated 11th may 2018.

Please find all the details below:

Bank name: central bank of india
Email id used at the time of the transaction: [protected]@gmail.com
Contact no: +91-[protected]
Mode of payment: net banking
Transaction date: 11 may 2018, 09:52 am
Transaction amount: rs.3881.00
Website name: bigbasket.com, order no. Bmo[protected]

Image copy of bank statement is attached as proof.

I request you to process the refund of rs.3881/- to my account asap.