[Resolved]  Ibibo Group / Goibibo — flight tickets

Address:

560048

Hi,

I was cheated by goibibo for my parents trip to kolkata from bangalore and return also.

Starting date: 26/4/2018
Returning date: 28/4/2018

So we booked return way flight (Bangalore-kolkata-bangalore) for my parents.

The first flight was in the early morning on 26th april and return in the evening on 28th april.
Goibibo booked the first flight correctly but the return also they booked for morning instead of evening.
We called and asked them to rectify their mistake. What they did was cancelled both ways and booked only the return one. When we realized that while booking wheelchair for my parents, we immediately called them.

They did not agree that it was their mistake and instead said that someone else cancelled it (Some other ip cancelled it).

They assured us that they will resolve this issue and give us that same flight tickets for my parents as it was urgent for them to travel. Till night 11pm, no resolution and my parents had to travel early morning.

At 11 pm also they said that they r looking for resolution. Just imagine, we all were awake waiting for their response and every time a new person picked up the call and asked us about the issue.

Finally they said that they can give us only indigo flight which is at 11am. We agreed to that also thought it was required to fly early in the morning. They did not tell us about the duration. Later when i checked i found that it was a connecting flight which would reach kolkata at 7:30pm in the evening. Just imagine. I immediately called up and asked them if they were playing games with us at 12 in the night.

Then after our suggestion at around 2 am in the night, they booked air india flight which was from 8am to 10:35am and we had to pay the differential amount for that. Loss for us both mentally and financially though no where was it our fault.

I strongly appeal to get my refund due to this harassment which we all had to go through.