[Resolved]  Ibibo Group / Goibibo — fraud reporting

Dear instamojo, payu.in & m/s ibibo web pvt ltd
Please note down the issue seriously as the customer has been cheated of his money fraudulently and will report the matter to cybercrime cell & police if he is not refunded is money back in 4 working days. Study innovations too shall take necessary action in reporting the matter to all the concerned law enforcing agencies if the customer is not refunded his money.
Summary of case: study innovations sent this instamojo payment link to the customer. https://imjo.in/2Jstwt. customer made the payment & got this sms: hello! Your a/c no. 549112 has been debited by rs. 4799 on 15mar18. The a/c balance is rs. 19424.77. Info: inb/[protected]/payu.in/study innovation.
The payment transaction reference no. Mentions payu.in.
Instead of study innovations, the payment was credited to bank account of m/s ibibo web pvt ltd. Axis bank sends this sms to customer as proof that money was credited to m/s ibibo web pvt ltd:
Credited in a/c no.[protected]Aggregator collection - m/s - ibibo web pvt ltd
Ref no.[protected]
Remarks - ubp/[protected]
Transation no - s35512172
Dt. 15.03.2018

Customer has also sent his account statement of amount debited. Statement attached below.
It appears a case of internet fraud. Even if it is on account of technical issues on part of instamojo or payu.in or m/s ibibo pvt ltd, customer reserves the right to get back his money at the earliest. You can not run away in the garb of referring to your website policies. The customer must get his money back. Customer's contact no. Is +91-[protected] mr. Samiran sur.