[Resolved] Ibibo Group / Goibibo — hotel booking chennai | |
I have booked a hotel in Chennai Velachery, fro 14th check-in and 15th check out for oyo orchid Sanskrit Velachery through goibibo and amount has been paid through phone pe ...that particular hotelier didn’t allow as no I’d is showing from their end so they denied us ..but here we lost our money worth Rs 950 which is not refundable now nd also my valuable time .i contacted ur customer care serivice but the response is very bad they didn’t sort out my query Was this information helpful? | |
Jul 27, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Manasvinaidu, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Manasvinaidu, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
 2 Comments | |
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I have booked ticket through goibigo PNR no-IMKLPF in January but the flight was cancelled by jet Airways and I have complained on 31.03.2019 to goibigo for refund they respond for maximum time 45 days but till now no refund is being credited to my account. Now no customer care no was working no help is being provided by goibigo.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018