[Resolved] Ibibo Group / Goibibo — hotel booking in kasol | |
I had booked a hotel from goibibo sites on dec 20, 2019. The hotel was booked with the name of oyo 46752 hotel sun n wind from jan 2 to jan 5, 2020 with booking id htladv3wgn. But when we reached this hotel, the owner of the hotel refused to give us the room. He said he will not give the rooms in the name of oyo company. He said his hotel is not under the oyo company, so, you have to again book the hotel, if you want room. But goibibo company has shown this hotel name as oyo 46752 hotel sun n wind not as hotel sun n wind. And we have paid all the money to the goibibo company. When we call on the costumer care number of goibibo, not even a single number has worked on that day. I want to file a complaint against the goibibo, to returned all my money back with penality on this company. Was this information helpful? | |
Feb 24, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 23, 2020 Ibibo Group / Goibibo Customer Care's response Dear Tripti Chhabra, Apologies for the trouble caused to you In reference to your complained, seems your issue has been resolved from the company side as we have initiated the refund of INR 3403 in your account on 06-JAN-20, Bank Reference Number was #5783090728736987903057. And we have already processed the amount of INR 2000 in your account as goodwill gesture, further we humbly denied any compensation in this regards. In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number. Regards, Team- GoIbibo Care | |
1 Comment | |
Comments
35%
Complaints
5117
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Regards,
Team Oyo.