[Resolved] Ibibo Group / Goibibo — ibibo web pvt ltd wrong debit from savings account | |
Hello., On 08/september/2018 evening i had ordered pizza online from dominos. Website. I used netbanking option for doing payment & selected hdfc bank for the same. However there was some issue while connecting to their server. Hence i selected union bank of india for netbanking. This time my transaction was successful and the money got deducted from my bank account. But to my surprise payment of inr 1477 was made with reference of ibibo web pvt ltd and dominos did not receive the payment at all. Please find attached the photo with message i got for deduction of payment. Could you please look into this immediately and initiate refund of the money to my bank account at the earliest. Customer name:- hrishikesh v baleri Bank name:- union bank of india Account number:- [protected] Ifsc code:- ubin0554227 Really appreciate your help in refunding my amount!!! Regards, Hrishikesh baleri Was this information helpful? | |
Oct 14, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 10, 2018 Ibibo Group / Goibibo Customer Care's response Hi hrishibaleri , Greetings from Goibibo. Please be advised that Ibibogroup was the parent company of Payu (payment gateway), hence this transaction reflects under Ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment. Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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