[Resolved] Ibibo Group / Goibibo — loophole in international flight booking system | |
I confirmed with goibibo itself post booking that whether for booking international flight passport details are mandatory and answer was yes. However, when i had booked my international flight i was never asked for passport details.. Even post booking no one informed me about this before i called and enquired about the same.. I have escalated the issue in 6.08.2019 and goibibo was supposed to revert within 72 hours.. No response is yet received from goibibo.. This is the worst service i have seen from goibibo... Escalation number to goibibo is 29127712 I need damages for wasting my lots of precious time and bad response from goibibo.. Abhishek peety [protected] Was this information helpful? | |
Oct 6, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Abhishek, Greetings from Goibibo...!!! Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. As per telephonic conversation you had called and asked whether its mandatory to update passport while making the booking or not .However we advised that there are certain airlines in which they do not ask to update the passport in Goibibo website.However we also advised that if you will reach the counter they will update your passport copy .But you denied for the same .We also asked the passport details to update in your booking but you denied for the same.We also asked that we will connect with the airlines and you can update the passport in which you have denied. we tried to help with all available options but if guest don't agree than we cannot force them. We apologies for the inconvenience caused to you. Regards, Team- GoIbibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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