[Resolved] Ibibo Group / Goibibo — making a fraud with my booking and don't get refund till now

MANOJ KUMAR LODHA

from Bengaluru, Karnataka

Address:

hotel anshu jaipur tonk road, Jaipur, Rajasthan, 302015

Dear sir
i have recently booked a hotel at Jaipur from 1 june to 4 June 2019. my payment have successfully deducted and booking confirmation will get by me.. but at the time of check-in the hotller are say your hotel are not booked...then i have so many problem during the summer season and i have complaint to go i bibo care but problem not solved and my payment was not refund till now. detail are enclosed...

Booking ID: HTLSFVB4WM
Invoice No: HDTI[protected]
Advance Receipt No:
HDAR[protected]
HOTEL ANSHU JAIPUR TONK ROAD

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Jul 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Ibibo Group / Goibibo Customer Care's response Dear MANOJ KUMAR LODHA,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear MANOJ KUMAR LODHA,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3SFVB4WM.

We checked booking details and please be informed that refund of INR 1414 processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 25, 2019, 6 a.m.

Assuring you best of our services.

Regards,
Team-Goibibo