Ibibo Group / Goibibo Complaints & Reviews

We had booked return flight tickets for Mumbai- Singapore from Goibibo on 13th April 2019 for travel date on 2nd June 2019.After full payment we got booking confirmation email from Goibibo and We also called Singapore airlines to check bookings and the airlines too confirmed return flight bookings.So we went ahead to do our hotel bookings & visa etc
However when we just happen to call Singapore airlines 3 days before our flight, jus to know status update as a routine...we were shocked for life to know from Singapore airlines that our return flight bookings were cancelled by Goibibo on 13th April 2019 (same day of our bookings) Goibibo had cancelled our bookings without even informing
us about it and after taking full payment and we happen to come to know by chance 3 days prior to our travel date coz we thought of checking the flight status with the airlines... After several attempts to contact the customer service of Goibibo we were told that yes the Bookings our cancelled by the airlines and we can't do anything about it ...when we raised our voice and told them that we are not first time traveler's and that we have already spoken with Singapore airlines about it...they still were on denial tone of their mistake/rather I should use the word fraud...after lots of argument and threatening to lodge a case in consumer court they agreed that it was technical error but my question is how come they didn't knew that the bookings were cancelled ..this is how it works...who is responsible for this error...3 days to our travel date with all further bookings done, this is how Goibibo get hold of their customers ...left with no choice but to travel in whatever flight available (we had done bookings much ahead of time to get better deals and good airlines as we were traveling with a child)and now they were offering us a one stop low budget flight with restricted meal option, no entertainment on board to keep lil one engaged, for the price we paid long before for Singapore airlines.We seek monetary refund from Goibibo for mental stress and physical discomfort suffered by us and our family due to careless handling of duty executed by Goibibo.

Hello Sir/Madam,

Date of incident: 23/04/2019.

I had booked a KLM /Jet airways flight from Munich to Bangalore and return on 24th May 2019 and 9th June 2019 respectively.
I was asked by Jet airways to cancel the flight onward and backward journey as Jet airways is cancelling all the flights and I will get my refund back.

Msg received from JetAir:

"Dear Guest, we regret to inform that your flight 9W236 09Jun19 from BLR to AMS is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our website, mobile app or via our Contact Centre, please click bit.ly/9Wsupport to request for a refund. For tickets booked through travel agents, kindly connect with your travel agent for refunds."

Hence I cancelled and asked Goibibo to refund my money.

Since past 2 months, Goibibo is telling me that the refund from Jet airways is pending and I need to wait for more time (they are not clear on the timeline).

However I called up Jet airways on their customer support and Jet airways has told me that the ticket booking documentation is under KLM and they cannot reimburse any money.

While Goibibo tells me that Jet airways must refund the money and not KLM.
Since I have paid my money to Goibibo, I expect Goibibo to refund back my money.

Goibibo booking Details:

Booking Id: AMDRTJT2H
PNR : RTJT2H
E-Ticket No: 074-[protected]
Ticket reference: GOFLI42d[protected]_KL1790_RTJT2H

Booking method: Netbanking

Please request the refund of my full amount INR 49, 150/- from Goibibo.

Tickets attached for reference.

Regards

I have booked a train ticket on goibibo on 20 th of march 2019 from Gwalior to Jabalpur in svdk jbp express train no. 11450.The amount inr 250 was deducted from my bank balance but ticket was not generated. It's been nearly two month now I have not been refunded my money . So please kindly refund my money. The payment reference ID was TRNAFAIWMJW900

I Have Booked 4* Hotel On 31st March For 15 June to 18 June But Suddenly i saw that they cancelled my booking, after several call to goibibo then they saying that "WE DETECTED FRAUD" But when i asking REASON Or PROOF then No Reply.

Now i have to book same hotel by paying extra Rs 9,[protected]

They Simply saying "Re-Book the hotel again we have refunded the amount" But Due to this i need to pay 9K-10K Extra For Same Hotel While they have't give any VALID REASON.

Thats Why i need to face lots of problem.

No Call or Email Receive From Goibibo
No LEGIT Reason Provided For Cancellation

I m attaching Payment Debit screenshot (Payment Via Amazon Wallet)

Booking ID: HTLNMTRMJM

Kindly Look into this matter On Serious Basis.

I Akshat Jagga has been booking my flights through Goibibo only . Earlier, I booked from Toronto to New Delhi through Jet Airways 9w233 PNR no. SUDKDK on 20th April 2019. The carrier cancelled its flight and I am still awaiting refund of the payment. I thought next booking through Goibibo will be made only once I receive my money back. However, I reconciled myself thinking that process might be taking longer time, I went ahead booking another ticket from New Delhi to Toronto for 6th September 2019 . My ticket got booked through 2 booking IDs i.e. booking id : MYSMF[protected] and PNR - W5ZN5Q and booking ID AMDW6MZOH on Air Canada.
I was aware of multi carrier booking and transit visa requirements which Goibibo suggested but this came as a surprise that flight from Detroit to Toronto has zero baggage policy. This time again, I felt cheated. How come Goibibo suggest and international travel with one carrier having zero baggage policy during transit flight. Where will baggage go ??
Further, on knowing this, I had no other option but to cancel the same. But again, KLM flight is showing refundable ticket but Air Canada with zero baggage policy on transit is showing non refundable.
This is upsetting and seems Goibibo to be following malpractices to lure customers .
I have been so far loyal customer of Goibibo and was always suggesting others also to consider best rates and services but these two experiences have shaken me and forced me to think otherwise.
Here, I look for early remedy of my two issues as follows :
1) Refund of my earlier flight from Toronto to New Delhi via Jet Airways which got cancelled before departure
2) Resolution of my recent complaint of wrong booking with zero baggage for transit route.

Looking for favourable and early reply

Thanks

Akshat Jagga
[protected]/ [protected]

I have booked hotel on 4th June for reserving holiday on 10th June..my rs was deducted on 4th June and got hotel booking id.. after few days I found that there is some bug in app and hotel didn't have confirmation.. goibibo don't have ide a about that..I called them more than 10times but got answer in such way that your ticket was escalate..
I faced lots of inconvenience due to that with my 2yr daughter.
Still I didn't get refund.

I have booked my ticket through Gobibo on 29th may-19 .There was some name error .Same day I contacted to Air lines they said we will change name there is no issue but this request should be come through Gobibo because you have booked tickets through them.Same day I have contacted to Gobibo and registered my complaint which is 27975286. Today is 10th June-19 and still they have not resolved my issue.

I had bus booking from Delhi to varanasi on 8th of June from k n nehra bus service ...done through goibibo, I reached to bus stand on time but when I enquired about my seat, they denied me and cancelled my booking without intimation and in the same bus they offered me seat at double price, I lodged complaint in goibibo call center but no resolution...instead of this they offered me refund...I pleaded in front of them that my family is waiting for me due to my son fever and my journey is must but all in vain...they sold my ticket to somebody else on double price...goibibo left no option for me..no alternate service...I spent whole night on road ...who will compensate my pain and financial loss because due to this my ticket from varanasi to Delhi on 11th June wasted...now it's my request please penalize bus operator KN nehra...and need compensation from goibibo.

Regards
Ashish Sharma
M-[protected]

Hi,
I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and contact us with their customer delight team, but no response from their end yet. Tried calling Goibibo customer service many times but call is not getting through.
Humble request to look into the matter and help me out.

As it has been more than 2 month, I haven't receive any updates on refund or any kind of follow up regarding my jet airways cancelled ticket.
Every time when I contact to customer care they always give the same answer stating that Jet Airways had not initiated the payment.

My booking id:TUAKDW33W.
PNR : XUMBUR

According to jet airways email that I have received earlier, it state that the payment should be received by 20th may and I haven't receive any amount.
Please let me know what is the status of my request and till when I can expect the refund.

Regards,
Darshika Choudhary

I had booked a train from dli to jind junction through goibibo app for 26th of pnr: [protected] and trn:12481. The ticket status remained waiting and thus was not confirmed. I was therefore not able to travel. I requested for a refund of the amount i had paid through the app which was answered in denial of any such booking having been done by me. After this i again complained and goibibo team informed me that the refund has been completed and would soon reflect in my account refund date being 30th may but the amount has still not reflected in my account. I seriously doubt the credibility of goibibo now.

Booked hotel in Shimla. Nabha Guest House. But hotel denied. They said they do not accept online booking. They havn't listed their hotel in goibibo. I want refund. And my complete day was wasted. Unprofessional behaviour from goibibo. I called goibibo customer care but they didnt responded. I was stuck in the middle of nowhere.

Bkng Id: HTLLK5RK8S

I had booked my international travel round trip from Muscat to Bangalore three months in advance only to know that my flight is cancelled without any prior notification neither rescheduled.

I was made aware of this information only when I reached the Airport in the evening on 6th June’19.

Booking Id: AMDJAPJQD Booked on Fri, Mar 15, 2019

Compliant Number: 28033361

Questions to be answered:

1. Why there was no prior notification on cancellation of flight EK2037 scheduled at 8:25:00 PM MCT from Muscat to Dubai.

2. Why nobody contacted me for rescheduling this or to arranging alternatives – showcases how proactive the service is.

3. Even after highlighting the issues to customer care there was no resolution or workaround for hours on call.

4. Alternatively even after sharing details of EK865 & EK568 flight availability was very much available on the same day at 7.10 PM MCT, Emirates team declined to arrange the same and instead offered me a flight which was scheduled after 24 hours on the next day – which seems ridiculous and unimaginable offer.

5. Also Anjan (customer care executive) confirmed there cannot be any alternative flights on the same day from a deferent service provider as the same is against their policy.

6. With all this happening team happily offer to refund the booking amount which was done three months back without any logical solutions

7. This resulted for me to book alternative flight on my own and had to travel to Kannur and then reach Bangalore by road – which made my travel unimaginably tiring and made me look like a fool to trust GOIBIBO and its partners to be my travel agent when simplest of things cannot be solved.

I would demand repayment of all my extra charges incurred due to cancellation of my flight booked including the flight I took to Kannur and road travel expenses to Bangalore and arrange my return travel to Muscat as well.

Dear sir
i have recently booked a hotel at Jaipur from 1 june to 4 June 2019. my payment have successfully deducted and booking confirmation will get by me.. but at the time of check-in the hotller are say your hotel are not booked...then i have so many problem during the summer season and i have complaint to go i bibo care but problem not solved and my payment was not refund till now. detail are enclosed...

Booking...

I Rashpal singh from jammu I have booked cab throughn goibibo from delhi to jaipur on 24 may-19 (Advance Receipt No. :CPAR[protected]but the cab not reached on destination when i called to customer care regarding cab he send the driver number when i called to driver he also again send the new driver number finally when i called to new driver he not responding i had lots of calls to him but he not responded and not reached any car from ur side and ur number always not connected kindly look into the matter and resolve the issue on highest priority. iattached cab print for ur refrence

II opened mail account [protected]@ibibo.com in ibibo and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail and also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

Complaint no : 27517498
This is pending over a month now
Disgusting customer service
No revert from goibibo company yet

During my journey from Mumbai to Malvan and back I had to pay extra money because of the driver .
As he misguided us about the route, took us through the longest route, also goibibo should check the police record of the driver before the trip as the person was very arogant, shown I'd card of the government officials to avoid paying toll ( which we were cluless about) near kolhapur and then caught by the police where I had to pay extra toll and some money to let us go as I was traveling with my family and kids.
I was supposed to end my trip at Kandivali but driver ended the trip at panvel without informing us and at night at 10:00pm I had to book a cab myself to go home and pay him extra money again.i spent over an hour on the road trying to connect to goibibo customer service and finally talking to them with no resolution and help from goibibo.
This was a horrible experience I had and will never book a cab from your company.

I SPOKE TO CUSTOMER SERVICE REGARDING ALL THIS, A COMPLAINT WAS FILLED THE SUPERVISOR ON THE CALL WAS JUST USELESS AS HE DID NOT HELP ME IN ANY WAY.

DISGUSTING IS THE WORD

Dear sir/madem i had book cab from goibibo app from Rishikeshh inn hotel to Chandigarh on 7 june 2019 and the pickup time was 11:45 Am, i had payed advance money as Rs 841 online for this booking, but at the time of pickup i called the driver to ask that where is he and when he will reach at my location
but drive says that he can't come to pickup
due to this i had lost an important meeting
plz take strict action aginst this
my booking id is CARPA1JAJX6GO1V

I have booked flight ticket 9 member
7 adults and 2 children ticket cost show 32382
And amount dedicat 34623
Ticket amount also show 32382
And bank msg also show 34623
Plz solve this problem

PNR/Booking Ref.: AHMVRT
Status Date of Booking* Payment Status
CONFIRMED 07Jun19 19:18:11 (UTC) Approved
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger(s)
Check-in now Flight Status
1. Mr. Ikramulhaqe Ansari 2. Ms. Shaista Ansari 3. Ms. Gulnaz Ansari 4. Mr. Shahanoor Ansari
5. Ms. Sadiya Ansari 6. Ms. Humaira Fatema 7. Ms. Zeenat Ansari 8. Miss. Ayesha Mohazzabwaqransari
9. Miss. Arshiya Ekramhaqueansari

IndiGo Flight(s)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/Bag drop closes To (Terminal) Arrives Via
11 Jun 19 Nagpur 05:20 6E 5385
(A320) 04:35 Mumbai (T2) 06:45

Travel and Baggage Information
NAG BOM
Fare Type : Regular Fare
Please do reach the airport 2 hours before flight departure.
Boarding gates close 25 minutes prior to the scheduled departure time.
Check-in counters close 45 minutes prior to the scheduled departure time.
Check-in baggage allowance: 15kg
Hand Baggage Allowance: 7kg

For Your Benefits
1-Mumbai-1.jpg 1-Mumbai-2.jpg

Terms & Conditions
• As per Indian regulations, Click here for conditions of carriage. You can also visit www.goindigo.in.
• For details on the ‘Passenger Charter’ issued by the Ministry of Civil Aviation (MoCA), Click here.
For your information


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Fare Summary
Airfare Charges INR 25, 722.00
CGST for Maharashtra INR 639.00
SGST for Maharashtra INR 639.00
Passenger Service Fee INR 1, 377.00
User Development Fee INR 4, 005.00
Total Fare INR 32, 382.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com
Update Contact
Plz help

Dear team,

I hv done booking for my hotel stay..it says it wil credit the cashback in 84 days bt it has been 6 month i haven't received yet

Kindly find attached image of the cashback for my following booking which i haven't received yet.

I HAVE MAILED THE COMPANY MANY TIMESBUT THERE IS NO RESPONSE REGARDING THIS BUT THEY SEEME TO BE INGNORING .
ITS PATHETIC WHEN YOU PROMISE SOMTHING TO CUSTOMER AND DONT DELIVER IN TIME, THIS IS THIRD EXPERIENCE I AM HAVING AND THE SAME ISSUE OF CASH BACK DONT DELIVER ON TIME

booking pnr : HTLZ6V48QD