Ibibo Group / Goibibo Complaints & Reviews

I have had the worst customer experience of my life.. Thanks to goibibo.

I had to travel in emergency as my father was in icu. I had booked flight which was upcoming and i could not travel due to the situation i was in. I tried cancelling the ticket via goibibo interface but it got errored out. Tried calling them, but they pit me on hold for 8 minutes without any associate taking up tge call. Tried even requesting help via app but that too threw error page.

Finally i had to call up airline directly to cancel it. This happened on 6th of june. I checked with airlines for the refund yesterday and they informed that it was immediately refunded to goibibo.
The fun starts here...
When i dropped a mail to goibibo, they came back to me saying that they are not aware of cancellation.

My first question... When you guys get a refund, dont you guys enquire as to the refund is against which booking or you guys just digest ot right away without any conscious?

Then i was informed that whatever amouny airlines refunded, they would be deducting inr 250 from it as goibibo charges.

My second question...
These charges are for the service you provide. When you guys were of no help other than frustrating me, why do you want these charges for? Its not about the amount.in 250 bucks, i wont get poor, neither will you guys get rich (Until you guys do it with millions o[censored]sers as your bread and butter). But how do you justify the charges???

You guys were so lazy that you didn't bother to inquire as to against what booking did the refund came to you guys. After more than 15 days, i had to reach out to you and inform you.

Are you guys just sitting behind some desk and gobbling everyone's money without actually working??

The associate who i spoke to also couldn't justify the charges..
All she had for me was 'i understand sir, but these charges are automatically deducted and we cannot do anything as its policy'

In addition, when i told the associate that i would be putting this in grievance and social network, she was leat bothered.. It felt like its a daily chore for you guys to con people.

I wonder, if someone isn't as techie us (Like a retired/old person) and doesn't know how to reach out to you guys, you guys would eat up his/her hard earned money and wont even burp or regret.

Dear,

As you know 18th may 19, 01: 05 flight g8-346 - bom to del flight got delayed by 3 hrs due to technical problems (They make us shift/change the flight) & cause of that hema mane who booked tickets via goibibo, (Pnr no - y57u4s) missed the connecting flights to srinagar.

Also all the hotel bookings of srinagar got messed up due to delay of bom to del flight.
For this goibibo has to compensate me i. E hema mane hole tickets cost of bom to del & del to sxr. And this compensation has been promised by your delhi airport deputy manager ankush kakkar also after two hrs of discussion.
Even after go air delhi counter guys make us wait & suffer for more than 2 hrs for this commitment.
So you also don't do same!
And compensate us as soon as possible.
Tickets has been attached for your reference.
Thank you.

Regards,
Hema mane
+91 [protected].

Respected sir/madam
With respect to above subject this to your information that as per the conversation with the team member mr sahil bhagchandani ([protected]@goibibo.com)

The amount of rs 2500/- was to be refund from your side. This amount is of the hotel which i booked on 3rd to 5th june ooty with reference id as fallows htlqafa35q. The day when i reached hotel they deny to give the booked room, where i made the complained for the same, but no action were taken from your side. Then the next day your team member called and told me that we will pay the upgraded amount of the hotel where i have give all the details to him. But still after 15 days left over there is no single mail of status. Looking for the reply

Booking id

Beneficiary name

Account number

Ifsc code

Bank name

Branch

Htlqafa35q

Guruprasad v sutar

[protected]

Sbin0000517

State bank of india

Gadhinglaj

I, have booked hotel for 23rd june -24th june in hotel sonam dalek, gangtok sikkim.

Instead of hotel sonam dalek i have given a voucher of hotel sonam.

We already staying in hotel sonam dalek for 22nd to 23rd june.

But when we booked hotel sonam dalek for 23rd june to 24th june, via go ibbo website it's started with sonam dalek hotel. Only and after payment voucher given to us was of hotel soanm.
This is a clear case of cheating the customer.

No way we can call customer support.
Only no human is sitting to take calls for geivennce.

I had book ticket udaipur to BHUBANESWAR (connecting flight via hyderabad ) PNR no SJ85WT for 6th May 2019 and i cancelled my ticket 24 hours before departure cause fani cyclone hit BHUBANESWAR through airline indigo and also informed to goibibo customer care.till date I am not getting refund amount came in my account as per cancellation policy. It already take two months, please look into this matter. Resolve this issue on priority basis. Goibibo making fool to costomer...

I priya had booked train tickets using goibibo app whose status was waiting and it didn't confirm after even when the chart was prepared. So ideally it automatically got cancelled and refund is initiated through irctc but via goibibo and i didn't receive any refund from goibibo's end and it is almost about a month.


I request you to initiate my refund process as soon as possible

Booking id - trnafcbnr2uzvu
Booking id - trnafbch2vc6oz

Sir, my confirmed booking id for sterling kufri is htl6vm5rcp through goibibo. Through confirmation by resort i was told there is no booking by the name of gagandeep seith.
I have contacted call centre through phone and mail and there is no proper response. I mailed them and got request id number 28035048. The amount of rs 14951 is fraudently taken by goibibo and they are not attending my phone and not replying my mails.
Thanking you
Gagandeep seith

I had book ticket delhi to haridwar (GOBUSAND5b6c9ebadf) on 14th November in noon and i cancelled my ticket in evening cause of some reasons. No any refund came in my account as per cancellation policy i need to cancel ticket before 8.30 am. If i had book ticket in noon then how can i cancel tickets before 8.30 am on same date no any cancellation policy about that please look into this matter. Goibibo and metro traveller both are making fool to costomer.

The amount of 7740/- which was refunded by Goibibo has yet not reflected in my bank account.
Date of journey was May 19. Its been more than a month now.
- Booking NGO 23:58- Pune 02:10

16588- BKN YPR Express (19 May 2019)-

Client number- [protected]

Goibibo Reference ID: TRNI5IU58FBSH

It is frustrating to see, the Gia answering that the amount is refunded and its not reflected in the account. The insane customer support does'nt have a single interface to talk to a human where you can atleast explain your concerns.

Dear sir/ma'am,

Greetings for the day.

This is Kartik here,

[protected] is my mobile no.

[protected]@gmail.com is my.mail.id

I'm a regular customer in your application.
But this time you provided me the worst service ever given to a traveller, Also I'm attaching the screen shot of our calling.

My check in was at hotel silver palace, ahmedabad on 16-june and check out on 17th june..

We were denied to checked in hotel as we were localite,
They told that they don't provide room to 2 adults,
Which was not mentioned anywhere at the hotel policies.

From 16 date 12:00 to 3:00,
I was in continues touch with your customers care executive.
They all give me different commitments,
But they all fooled me.

You company has cheated us and fooled us as if I'm begging from you.

I called at your customers care no
19-20 times but all your executive just fooled me, told that you will receive a call back from our concern team,
But i don't know how is your concern team working.

Calling you 20 times though your company neither bortherd about my booking and my inservices.

First just check is your concern team Working properly, and if yes then why the hell the are not giving me proper and satisfying answer.

Ever time when i call you your executive keeps me on hold for hours and hours.

But no response from your end.

Your executive name which i remember
Rinku
Noman
Dharmendra

And 17 many more.

Mr rinku commited me to give me 1500 in my wallet as a go cash but failed,
Other executive told me For a alternative property but failed,

Some told me to give me rooms on same property but failed,
Some told me to provide me property at other locations in ahmedabad but failed.
I have wasted my 10 hours in calling your team and your company,
Everyone told that you will get a callback in 10 min 15 mins from our concern team but no one took an Inicitave to look for a customer.

Sir may i know the reason behind this type of services..?

I'm a regular customer in your application but this time your company ### up all the goodwill of yours,
I fear to book anything from your app.

What is your concern team doing...?
What is your management team doing...?
What is your hotel department doing...?

How the hell you all are working.
This gave me very negativity about the service of goibibo.

I hope you may understand my problem which i faced do to you.

You can call me up
[protected]

Hope so you may call by today and provide me THE BEST services as per your name.

Thanks and regards,

Myself Dharmendra panwar contact number [protected].i had a money in my gocash account i want to get it credited into my bank account. so i made a transfer from gocash to bank account.but till today no response & money received by me. i tried to talk to customer executive they are highly uneducated and never understand my problem each time said me to do repeat action. or now a new foolish establishment made by goibibo in which a robot named GIA a high level of dumb system will respond to you. till date more than 18 days have passed no refund credited into my account.
mail-panwar.[protected]@gmail.com
service request[protected]
date of complain 02/06/2019
refund amount - 2190

I had booked 03 nos room of hotel for13 th june 2019 thru Goibibo online. And i had paid 11988 Rs online to Goibibo. But at time of check in, Hotel booking was not found. That why my whole trip got spoiled due to Goibibo. This is just simple case of cheating with me done by Goibibo. So now i am just saying goibibo to organize my trip for 08 persons and pay full for this trip. Otherwise i have to take legal action against go ibibo. I am following goibibo since last 05 days but their resonse is nothing. I hope goibibo will resolve this isuue as soon as possible.

regards
Jitender arora
[protected]

I booked a Jet Airways flight from Goibibo for March 13 from Varanasi to Indore connected flight. Due to non-operation of Jet Airways flight my flight got cancelled but I haven't received any refund till date after having too many follow-ups with Goibibo customer care. They are only saying that I will get my refund soon but they are not telling me the stipulated time frame for the refund. It's been more than 100 days still no refund received from them. I don't know what to do please help me to get my money refunded. I paid 5, 414 using my credit card which I have already paid to the bank. My PNR number is - PKYGDL.

Hi, i had booked a round trip from Guwahati to Hyderabad on 25 th and 28 th .I paid using google pay and i was given a payment ref id GOFLDAND52b81560... I recieved a mail saying my booking was under progress, and the payment has been made.Accordingly the money was deducted from my acct amounting to Rs 13169.But i have not recieved any e tickets till now.In the app there is no mention of my upcoming booking, instead they show that the payment has not been made, so booking could not be done.But i have a screenshot of the app previously saying payment recieved.I need the tickets or my money back...plz help

I had made a flight booking from your services two days back. I had used two cards for the transaction. The first card didn't show booking and hence I used another card for the same. The booking got confirmed on the second card yet the amount is debited by both the cards. In the FAQS it states that the refund shall be generated in 2 days and yet it has not been received. I have been trying to reach your executives unsuccessfully. The Gia ia not compatible enough and only states to connect to the agent but hasn't done that yet.

This is the third time im writing for the same issue but till now no response from goibibo . I received a fake call saying that they are calling from goibibo. And were asking my bank details and everything but they were actually trying to purchase with my bank details. They got my mobile number from consumer complaint forum. Inspite of getting problems getting solved its becoming more worse. Pls do any updatd to the customers.

Please note that I booked a 3 rooms in Hotel Uday Residency from goibibo website check in - 29/05/19 check out- 31/05/19. The primary reason to book this hotel was Swimming pool facility, however, when we reached their this was not operational and they said it will take 1 day for it to be ready for use . I called the goibibo customer care straight away and discussed my concern, I also gave them the option that they can shift us to some other nearby hotel having swimming pool. They could not find something so Mr. Farhan khan from goibibo decided to pay me one night refund of Rs 5200/- for my 3 rooms and he also sent me a mail in which he asked for my bank details . I sent him those details and he told me that it will take 5-14 days for the refund to reflect in my account. Today it’s been more than 18 days and I have not received anything. I again called goibibo after the completion of 15 days and they kept on giving me new complaint numbers and kept on saying that we have received your bank details and money will come in 24 hours. This time I am giving goibibo a chance to resolve the issue and lodging a complaint on your platform only but if it is not resolved then I will complain to consumer court. Following complaint or reference numbers were issued to me by your representatives:
27974539
28090208
28096514
28103463
I will not stop unless I get my refund of Rs 5200/- also I have all the proofs of all the conversation with your representatives till now.
Regards
Aditya

I am regular consumer of GOIBIBO. Recently I book a flight from Jodhpur to Bombay . This flight Ticket cost was Rs 3596. Booking ID was GOFLDANDf929d[protected]. While making payment of Rs 3569 online through SBI Bank netbanking. I pay Rs 3596 which was transferred to GOIBIBO vide transction ID [protected]IGAGILLQR1. At the time of booking flight ticket there was balance of Rs 3247 gocash+ in my GOIBIBO account. This amount also deducted from my gocash+ balance against flight booking. I lodge the complain earlier but following reply received:

" In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to"

I am enclosing pic of my bank statement, ticket detail & gocash+ deduction pic.

Please arrange refund my gocash+ balance of Rs 3247 in my GOIBIBO account

Dear sir,
I had booked for 3 Rooms (1 BHK unit) for 3 Families with 1 Extra bed each for 2 Nights (05-07 Jun 2019) at Holiday In Homestay at Shimla through Goibibo App.
Firstly 2 days prior, I called to the Hotelier No. given in Booking Voucher & confirmed my booking. On check-in day also in the afternoon, I called & spoke to concerning person regarding booking.
But when we reached there, the caretaker Mr. Ramprakash denied the booking saying they don't have any information from GOIBIBO about our booking. When we called back to Hotelier no. at delhi office, then they managed to accommodate (dumped) us in one 3BHK unit that too without any extra bed. It was midnight & lift was not working still Nobody helped us to carry our baggage from vehicle to room on 4th floor.
Next day morning (6th June) I called to Goibibo helpline & informed about our condition & then they changed our room but again this time one 2bhk unit & one 1bhk unit, whereas our booking was 3 Different 1bhk unit with 1 extra bed each for 3 families. While talking to Goibibo helpline they committed to Refund the amount for 1 night & apologised for the inconvenience.
But since then after making 8/9 calls to Goibibo helpline, nobody is replying properly. I had to narrate my whole story each time to new executive & he replies by saying your query is raised & will give call in next half hour, 2 hous or 24 hours. I have recording of all the calls on Goibibo helpline with each executive.
I hope this complaint will be heard & solved positively. Thanks & regards
Vikramsingh

Dear Sir,
I have registered with Goibibo just now, but automatically generated new mail of [protected]@dummymobemail.com. Then i tried to contact the officials of goibibo, but unfortunately i couldn't. Please do the needful to deactivate this account as soon as possible. When i go through the support link of Goibibo, there showing cannot update the email id once registered. Now i am worrying about this regsitration. Therefore, please do the some actions to deactivate this account.