[Resolved] Ibibo Group / Goibibo — no way to contact them for resolution of grievances | |||
Booked an airline ticket through goibibo for jet airways which eventually got cancelled. Goibibo however doesn’t inform me that the flight was cancelled. The company doesn’t have a customer care number where u can discuss the issue being faced, the ones available don’t address issue. They r not helping us enough to book another ticket or get refund either. Need your intervention to stop the malpractices done to keep the consumer stranded in a helpless condition. Also, help us getting our money back for the refund we are eligible. Also, request to check their customer care number to be helpful to the customers, else close such companies. Was this information helpful? | |||
Jun 5, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 19, 2019 Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected] Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
Add a Comment | |||
35%
Complaints
5115
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment